Error after order placed

Hello

I need urgent help, on my website sometimes clients get an error message after they do their payments (PayPal or credit card) however the order it’s placed successfully on my backend but since they can’t see the success order page, they place the order again and they end up with duplicated orders.

This happens with some orders, and with some others everything goes ok. This is urgent to solve for us.

Thanks

Here is my system status

WordPress Environment

WordPress address (URL): https://1791gunleather.com
Site address (URL): https://1791gunleather.com
WC Version: 7.8.2
REST API Version: ✔ 7.8.2
WC Blocks Version: ✔ 10.2.4
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 1660
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.42
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.8.2
WC Database Prefix: wp_
Total Database Size: 1388.52MB
Database Data Size: 971.45MB
Database Index Size: 417.07MB
wp_woocommerce_sessions: Data: 4.22MB + Index: 0.09MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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Post Type Counts

3d-flip-book: 1
acf-field: 2
acf-field-group: 1
attachment: 2477
br_product_filter: 9
c_p_tab: 3
component: 1
custom_css: 3
customize_changeset: 4
cwginstocknotifier: 99
dealer: 2178
elementor_font: 1
elementor_library: 7
elementor_snippet: 2
fgf_master_log: 282
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page: 98
post: 59
product: 197
product_variation: 1731
pw_bogo: 2
pys_event: 1
revision: 1971
shop_coupon: 9635
shop_order: 62535
shop_order_refund: 598
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Order Tracking for WooCommerce: by Addify – 1.0.2
Advanced Custom Fields: by WP Engine – 6.1.7
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AvantLink Integration For WooCommerce: by AvantLink – 1.0.9
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WP Mail SMTP: by WP Mail SMTP – 3.8.0
WP Rocket: by WP Media – 3.14.1
WP Rollback: by GiveWP.com – 1.7.3
Yoast SEO: WooCommerce: by Team Yoast – 15.6
YITH WooCommerce Multi-step Checkout Premium: by YITH – 2.22.0
PayPal Zettle POS: by PayPal – 1.5.6

Inactive Plugins (0)

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Settings

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #18783 - /shop/
Cart: #16564 - /cart/
Checkout: #16586 - /checkout/
My account: #16576 - /my-account-2/
Terms and conditions: #18953 - /terms-of-sale/

Theme

Name: gunleather
Version: 1.0.0
Author URL:
Child Theme: ✔
Parent Theme Name: Twenty Twenty
Parent Theme Version: 2.2
Parent Theme Author URL: https://wordpress.org/
WooCommerce Support: ✔

Templates

Overrides: gunleather/archive-product.php
gunleather/woocommerce/content-product.php
/home/gunleatherstage/public_html/wp-content/plugins/woo-product-gallery-slider/inc/product-image.php
gunleather/woocommerce/single-product.php

WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: –
Used PayPal Checkout plugin: ✔
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-07-10 18:39:20 -04:00
Options: ✔
Notes: 19
Onboarding: completed

XL NMI Gateway for WooCommerce

Environment: Live
Debug Mode: Off

Action Scheduler

Complete: 179,492
Oldest: 2023-06-09 09:43:18 -0400
Newest: 2023-07-10 09:42:49 -0400

Failed: 2,901
Oldest: 2022-10-07 12:23:25 -0400
Newest: 2023-07-07 20:53:55 -0400

Pending: 4
Oldest: 2023-07-10 09:47:49 -0400
Newest: 2023-07-10 16:18:29 -0400

Smart Coupons related settings

Number of coupons to show: 5
Number of characters in auto-generated coupon code:
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card:
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?:
Combine emails:
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: yes
Prices entered with tax: no
Rounding: no
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: single
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: no
Account endpoints > Coupons: wc-smart-coupons

PayPal Zettle POS

Onboarding state: onboarding-completed
Price sync: yes
Initial sync collision strategy: merge
First import: 10:28 am 3 May
2022

Number of products syncing: 163
PayPal Zettle currency: USD
PayPal Zettle country: US
PayPal Zettle language: en
PayPal Zettle time zone: America/Los_Angeles
PayPal Zettle contact email: contact@1791gunleather.com
PayPal Zettle taxation mode: EXCLUSIVE
PayPal Zettle taxation type: SALES_TAX
PayPal Zettle customer mode: SelfEmployed

Status report information

Generated at: 2023-07-10 09:43:55 -04:00
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