email short tags not working

  • Resolved villdaniel

    (@villdaniel)


    2 years, 10 months ago

    Hello!

    We set up WP Mail SMTP with Sendgrid on our site. We are using Ultimate Member plugin to manage users.

    Test email is good.

    The problem is with the Ultimate Member emails. Shot tags are not working. For example I send out a password reset link and the tags are shown as text. No password reset link with hash code.

    What is the solution for this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • David

    (@dpinson)

    2 years, 10 months ago

    Hi there @villdaniel,

    We’ve seen links get changed in the past when link tracking is enabled. Try checking your SendGrid account to see if click tracking is enabled. You can try disabling it to see if that’s causing the problem. If it’s not enabled there, you may have a conflict on your site that’s messing up the link before it gets sent.

    I hope that helps! Have a great day! 🙂

    Thread Starter villdaniel

    (@villdaniel)

    2 years, 10 months ago

    Hi there @dpinson,

    Yes, I noticed that link tracking changes links and that was the first thing that I turned off in SendGrid.

    Somehow the placeholder tags are shown as text and not as links. For example: {password_reset_link}

    This should be an URL+hash code for an user to change password. But when I turn off Sendgird SMTP the placeholder text is displayed as a text. What should I chage?

    Somehow I doubt that it is a unique problem because this placeholder tag is universal in WordPress system emails.

    Thread Starter villdaniel

    (@villdaniel)

    2 years, 10 months ago

    Hi,

    I’ve just wanted to let you know I found the source of the problem.

    Default Ultimate Member email placeholders are limited to each default email. I wanted to use the password reset placeholder in the activation email.

    I had to define a new placeholder to be able to use it. More about the script: https://wordpress.org/support/topic/password_reset_link-not-working-in-account-welcome-email/

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

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