Sync Not working

  • Resolved imavexadmin

    (@imavexadmin)


    2 years, 9 months ago

    Hello, If you delete a product from square, will it delete it from Woo? If so, is there a setting you have to set to turn this on? It is not syncing in that manner for me.

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  • Thread Starter imavexadmin

    (@imavexadmin)

    2 years, 9 months ago

    Okay, I see a setting ‘Hide synced products when not found in Square’, so I assume that would fix my initial problem. But if a product is marked as ‘Unavailable’ in Square, is there a way for that to transfer over in the sync? Right now the hidden products still show in WooCommerce. Thanks!

    Saif

    (@babylon1999)

    2 years, 9 months ago

    Hello @imavexadmin,

    Thank you for reaching out! :‎)

    But if a product is marked as ‘Unavailable’ in Square, is there a way for that to transfer over in the sync? Right now the hidden products still show in WooCommerce. Thanks!

    Have you set “Square” as your sync settings from WooCommerce > Settings > Square?

    If WooCommerce is designated as the sync setting, the Square product catalog will be overwritten with data from WooCommerce, therefore, changes in Square are not looked at.

    You can check the sync guide here for more context: https://woocommerce.com/document/woocommerce-square/sync-settings/

    Let us know if you still need help!

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