• Resolved Qndrs

    (@qndrs)


    Hi there. My backup process stops at 43% (third batch of packing files I think) The code it generates is: BMI-bxOOsTuv-02836. (The code before this retry was: BMI-LVXI95Eq-85817) Any suggestions to fix this are welcome.

    Kind regards,

    Robert

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @qndrs

    Your debug code, tells me that the backup was cancelled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout directive in Apache configuration.

    We have alternate backup method, that can bypass this limitation.
    Simply, follow below steps, there are also other things you can improve.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter Qndrs

    (@qndrs)

    That worked! Thank you!

    Plugin Support MixHa

    (@mixha)

    You are welcome @qndrs ! 🙂 Our team is always happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)

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