Learnpress doesn’t send emails

  • Victoria Pons Horrach

    (@optometrista92)


    2 years, 11 months ago

    Learnpress emails doesn’t work. Default emails from wordpress are sent when a user registers on Learnpress.

    For example: when a new user register his account into Learnpress course, he receives the deafult email from WP, not the learnpress email i’ve written.

    On Learnpress Settings, emails are activated for admin and users. It doesn’t work for anybody.

    It happens with all kinds of emails from learnpress, like change the password or finish the course.

    I’ve tried changing the set up of WP Mail SMTP plugin unsuccesfully.

    Can someone help me please?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support brianvu-tp

    (@briantp)

    2 years, 11 months ago

    Hi,

    We checked again on our system and it is working well. Which PHP version + WordPress + LearnPress plugin are you using?
    Please try to disable each plugin or open the mail log to check.

    Thanks

    Thread Starter Victoria Pons Horrach

    (@optometrista92)

    2 years, 11 months ago

    Las versiones que están instaladas son:

    WordPress version: 6.2.2
    PHP version 7.4.33
    Learnpress version: 4.2.2.4

    ¿Por qué creen que no se envían los emails de Learnpress?


    Gracias

    Plugin Support brianvu-tp

    (@briantp)

    2 years, 11 months ago

    We don’t know what is the cause of your problem, our team are testing with the configure above and we will notify you soon.

    Thread Starter Victoria Pons Horrach

    (@optometrista92)

    2 years, 11 months ago

    En el registro de correo he podido verificar que:

    Los emails de LearnPress que NO se envían son:

    • Nuevo pedido
    • Pedido completado
    • Curso matriculado

    En su lugar se envía el email por defecto de registro de un nuevo usuario en worpress (1 vez).

    Tampoco se envía el email de “Cambio de contraseña” de Learnpress, se envía el de por defecto de wordpress.

    Sí que se envían los emails de Learnpress de:

    • Curso Finalizado

    Si necesitan más información, díganmelo.

Viewing 4 replies - 1 through 4 (of 4 total)

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