• Resolved djgb63

    (@djgb63)


    Hello,
    I’m getting this error “There was an error getting your inbox. Please try again.” when I go to Woocommerce – Home once logged into WP, anyone have any ideas? it seems to be working out I can buy something and pay for it but not sure what the error is!

    • This topic was modified 2 years, 10 months ago by djgb63.
Viewing 1 replies (of 1 total)
  • Hi @djgb63 ,

    Thanks for reaching out!

    I understand correctly that you are seeing the above error when navigating to WooCommerceHome in your dashboard, correct?

    Can you please clarify what happens when clicking on “Reload”? Also, can you see if deactivating and reactivating WooCommerce makes any difference?

    If not, I’d suggest deleting WooCommerce, downloading a fresh copy here, and the installing this.

    I’d like to add that deleting the WooCommerce plugin will not affect your WooCommerce data in any way, all orders, customers, etc will still be there once WooCommerce has been reinstalled.

    We strongly recommend ensuring that you have a good backup of your full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    If this makes no difference, please can you share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Once you have these, please share them in your response here.

    Additionally, can you please check if there are any security services running on your hosting environment that might be causing this conflict?

    Cheers!

Viewing 1 replies (of 1 total)

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