Error with only one email address

  • Resolved Kelvin

    (@kelvindmllc)


    2 years, 12 months ago

    Hi,

    WP MAIL SMTP is able to communicate with one email but not the others. For example, I have no issues with the admin@kevarifit.com but I do with team@kevarifit.com. There seem to be a communication issue with the other email addresses. Below is the error message:

    Versions:WordPress: 6.2.2WordPress MS: NoPHP: 8.0.28WP Mail SMTP: 3.8.0Params:Mailer: smtpConstants: NoErrorInfo: SMTP Error: Could not connect to SMTP host.Host: smtp.titan.emailPort: 465SMTPSecure: sslSMTPAutoTLS: bool(true)SMTPAuth: bool(true)Server:OpenSSL: OpenSSL 1.1.1p 21 Jun 2022Apache.mod_security: NoDebug:Email Source: WP Mail SMTPMailer: Other SMTPSMTP Error: Could not connect to SMTP host.SMTP Debug:2023-05-25 14:24:23 Connection: opening to ssl://smtp.titan.email:465, timeout=300, options=array()2023-05-25 14:24:23 Connection: opened2023-05-25 14:24:23 SERVER -> CLIENT:2023-05-25 14:24:23 Connection: closing due to error2023-05-25 14:24:23 Connection: closedSMTP Error: Could not connect to SMTP host.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Kelvin

    (@kelvindmllc)

    2 years, 11 months ago

    I Just tried it again and it worked and waited 1 minute and tried again and it didn’t.

    Plugin Support Dake

    (@dakeg)

    2 years, 11 months ago

    Hi @kelvindmllc

    Thanks for reaching out and we’re sorry to hear that you’re having with consistently delivering emails to the second email address.

    Please kindly know, that this error (“SMTP Error: Could not connect to SMTP host“) indicates that the server refuses connection and it is not able to connect to the remote mail server.

    You’ll need to contact your hosting provider with that error report to fix the server configuration or to see if anything is blocking if you want to continue with the “Other SMTP” mailer option. They’d hopefully be able to help!

    But please know, that the “Other SMTP” mailer option does not use a dedicated API, which can lead to potential errors based on your website hosting settings. In cases where ongoing issues arise while using the “Other SMTP” mailer, we generally recommend switching to a transactional mailer option (it’s all mailers except the “Other SMTP” and “Default (none)” option).

    WP Mail SMTP has documentation on setting up each of the available mailers here: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/.

    Thread Starter Kelvin

    (@kelvindmllc)

    2 years, 11 months ago

    Ok. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error with only one email address’ is closed to new replies.