Hi @bigtaiga ,
Thank you for contacting us.
Will you please kindly update 10Web Booster to version 2.20.31 and let us know if you are still facing issues?
Regards, Mane
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@bigtaiga Please do not make duplicate topics again. I have archived your new topic.
i alredy update plugin Version 2.20.31 how to fix
Hi @bigtaiga ,
Thank you for your trust.
Please, kindly check this recording. All your issues are now solved.
Do you still face issues?
Regards, Mane
I have installed the Wp Rocket plugin. This fixed the header error. But the banner not showing. I am uninstalling Wp-Rocket. You check it again. i will purchase your plan after Hader gets well. please check i unstall wp rocket plugin
Hi @bigtaiga ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.
To enable the test mode:
- Log in to your 10Web account
- Click on the website where you want to enable the test mode
- To the left of the dashboard under Website Booster click on Frontend > Settings tab
- In the Test Mode section, click the toggle
- Click on Enable to activate
Once done, please kindly let us know so our team could troubleshoot your problem ASAP.
Will be looking forward to hearing back from you!
Regards, Mane
i Enable to activate test mode please check and fix it … please
[ Please do not bump. ]
Dear @bigtaiga ,
We have completed our investigation of your website and found that there is likely a conflict between our Plugin and the Litespeed Cache that you are using on your site.
To ensure both can work together we recommend that you install the Litespeed Cache plugin from WordPress.org: https://wordpress.org/plugins/litespeed-cache/. Once the plugin is installed, please locate the plugin’s menu in WP Admin and ensure that it is configured as follows:
- In the Cache -> Purge tab, ‘Purge All On Upgrade‘ should be ON.
- All options from the ‘Image Optimization’ and ‘Page Optimization’ tabs should be turned OFF.
Thank you for your cooperation and we look forward to helping you.
Regards, Mane
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@bigtaiga I have archived your reply and flagged your account.
These forums and 11000% public you just gave 1 million hackers the admin ID and password to your site 64 minutes ago.
I’m not kidding. Change your password now and look for any hacks you let get installed on your site.
thanks for telling me. I did not know. so now tell me how to fix my website
Hi @bigtaiga ,
Please, follow the steps required above and let us know to troubleshoot further.
Please, don’t share any account access details.
Regards, Mane
I’m upset now I don’t want it.
