Hi @samanthasdolls ,
Thanks for reaching out!
This could be a cause of a theme/plugin conflict, and I would recommend performing a full conflict test in order to rule this out.
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.
If the issue persists after performing the conflict test, please share a copy of the following:
- System Status Report: navigate to WooCommerce → Status. Select
Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
- Screenshot(s): Please share a screenshot(s) of what exactly you are seeing on your end.
Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in your reply.
Once you have these, please share them in your response here.
Cheers!
Hi @samanthasdolls ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.
Cheers!
