problem with Analytics>> revenue

  • Resolved tal012

    (@tal012)


    3 years, 1 month ago

    Hi Hello.

    I have a problem with Analytics>> revenue. The revenues do not correspond to what I really put in and entered on the site by the orders.

    Until two weeks ago everything was fine. Two weeks ago suddenly only a tiny part of revenues was entered.

    I read what you wrote in this link: https://wordpress.org/support/topic/woocommerce-analytics-showing-wrong-zero-revenue-for-today/
    I tried to do as you said, but it only worked for some of the recovered data. And a large part has not been restored.

    I would be very happy if you could help me. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Beauty of Code (woo-hc)

    (@beautyofcode)

    3 years, 1 month ago

    Hi @tal012,

    Thanks for reaching out!

    I understand that the data provided under Analytics → Revenue is incorrect, yes?

    I see that you have already tried importing historical data (as per the thread you have shared as a starting point toward troubleshooting), however, can you please do the following, in this exact order, and see if this resolves the issue:

    • Navigate to Analytics → Settings, scroll down to Date type , and select Date Created on the dropdown:
    • Navigate to WooCommerce → Status → Tools, and click on Clear Analytics Cache
    • Import Historical Data

    Let us know how this goes!

    Thread Starter tal012

    (@tal012)

    3 years, 1 month ago

    Hello

    I did all the actions you suggested, except Import Historical Data.

    I refreshed the Revenue page, and everything seems to be back to normal. Is it still necessary to Import Historical Data?

    Thank you very much for your help!

    Tal.

    Beauty of Code (woo-hc)

    (@beautyofcode)

    3 years, 1 month ago

    Hi Tal,

    Glad to hear that the above did the trick!

    If all is back to normal after setting the date type and clearing the analytics cache, then you should be all set 🙂 You do not need to import the historical data.

    I will go ahead and mark this as resolved then – feel free to create a new topic if you need further help.

    Also, if you have a few minutes, we’d love it if you could leave us a review: 

    https://wordpress.org/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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