Description Missing New Lines

Hi @tomkennh

Thanks for reaching out!

I understand that you’re unable to add a line break in the product description field.

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end.

Back-end:

Front-end:

Could you please provide additional details so I can better assist you?

If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hello @tomkennh,

I think HTML tags stripped.

I believe you are importing products from Square. If that’s the case, it is expected that all tags will be removed; the description will be converted to plain text.

To resolve this issue, you can add the following snippet using a code-adding plugin such as Code Snippets:

/**
 * Enable HTML descriptions during Square import
 *
 * @param array $data Product data.
 * @param SquareConnectModelCatalogObject $catalog_object The catalog object from the Square API.
 * @param WooCommerceSquareSyncProduct_Import $product_import Import class instance.
 *
 * @return array
 */
function my_square_enable_html_description( $data, $catalog_object, $product_import ) {
    $data['enable_html_description'] = true;
    return $data;
}
add_filter( 'woocommerce_square_create_product_data', 'my_square_enable_html_description', 10, 3 );

For more context, you can check this part of the documentation.

Hope this helps!

Hi @tomkennh

Thanks for trying @babylon1999 solution above.

Can you please try to switch to the default Storefront theme and only WooCommerce, Square and Code Snippets plugins are enabled, try to run a product import using Square and see if this works?

Otherwise, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!