Some missed chats and offiline messages are not notified by email

  • madleine

    (@madleine)


    3 years, 1 month ago

    Hi,

    We are using Tawk.to version 0.7.2, it is a cool plugin but we have an issue now

    Some missed chats and offiline messages are not notified by email even though we set to receive notifications by email and it used to work before

    I checked today that we had some missed and offline messages accessing from desktop that we did not get notified about via email, some get notified by email other do not

    Let me know soon, thanks

    Best regards,

Viewing 1 replies (of 1 total)
  • elle@tawk.to

    (@elletoong)

    3 years, 1 month ago

    Hi,

    Thanks for choosing tawk.to

    I noticed you’ve had a number of missed chats over the last few weeks. We have a new article with some great tips to help with this. It’s about a 5-minute read: “Five easy ways to avoid missing chats.” Here is the link to the article – https://help.tawk.to/article/five-easy-ways-avoid-missed-chats

    In addition, You can control and manage emails received for chats and tickets in the Mail Notification s section of your dashboard: 1. Select the Administration (gear) icon in the upper tab menu. 2. In the left menu under Settings, select Mail Notification s. 3. Click the Save button in the lower right after making any updates. Learn more about mail notifications in this article: https://help.tawk.to/article/adjusting-mail-notifications

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

Viewing 1 replies (of 1 total)

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