Login page reloads with no error

  • Resolved winterstreet

    (@winterstreet)


    2 years, 11 months ago

    I’ve had users have issues with logging into our website. Basically the login page refreshes and the browser clears the password. They don’t get logged in, and there is no error message about an incorrect password or an issue with cookies being enabled.

    To fix the issue I’ve tried:

    • disabling all plugins
    • activating a default theme
    • deleting and adding a new .htaccess file
    • switching to an older version of php
    • I had the user clear her cookies and browser cache
    • reinstalled WordPress (using the button under updates, not manually)
    • I also installed a plugin to clear the server cache

    None of this worked to get her logged in. She did try it on two different browsers on her computer with no success. I was able to log in with her user on my computer.

    The site is hosted at Dreamhost.

    Any help would be greatly appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • raytan12

    (@raytan12)

    2 years, 11 months ago

    Hi @winterstreet ,

    I believe the issue lies in her computer based on what you share above.

    Can you ask her to login using her mobile device? I think she will be able to login from there. This will prove that perhaps her computer is infected with malware or her anti-virus software is blocking the access.

    Thread Starter winterstreet

    (@winterstreet)

    2 years, 11 months ago

    I forgot to mention that I have experienced the problem on my computer in the past, and then I try one more time and I get in.

    Thread Starter winterstreet

    (@winterstreet)

    2 years, 11 months ago

    Today I experienced the same problem. I eventually used the password reset link and reset my password and used that to login and it worked. To be clear this was not an issue of me trying the wrong password initially.

    Before getting in I also tried a second browser (Firefox) where I cleared history, cache, cookies and everything else you can clear. After doing that when I tried to log in I got a cookies not enabled error. The second time and on subsequent attempts it went back to no error. The password that I used successfully with the first browser (Chrome), did not work for Firefox.

    Thread Starter winterstreet

    (@winterstreet)

    2 years, 11 months ago

    I figured out the problem, though I’m surprised it would’ve kept users from logging in. But what I believe was happening was that users were using a link in the footer which had an extra slash https://www.northcolumbiaschoolhouse.org//wp-admin/ and when you click on that link it takes you to wp-login.php and adds a parameter to take you to //wp-admin after you login. Once I fixed that it seems to work fine. That’s why the password reset worked, as you follow the link from the email to the login screen without the extra /. Seems like you would still be logged in even if the redirect path is bad. But so far that seems to have fixed the problem.

Viewing 4 replies - 1 through 4 (of 4 total)

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