Navigation problem – suspect Vista??

  • tobywallis

    (@tobywallis)


    15 years, 8 months ago

    Hi. I have a website at http://www.simplemobilitysolutions.co.uk using WP 3.0.1

    It all functions correctly on my computer (PC, XP, SP3, MSIE8) but on my client’s computer, if you click on any of the dynamically generated links (e.g. any of the Online Store pages, sitemap, even Online Message) it just takes you to the front page.

    I tried her computer and mine on the same network, side by side, using the same ISP and it works OK on my computer and not on hers. Her computer is running on Vista – I don’t know if this is relevant but it seems to be the only difference I can detect.

    I’ve tried using the WP default theme in case it was a theme problem, but it still happens.

    Can anybody repeat the problem on their system? – or any advice? It just seems it could be down to so many factors…

    Many thanks for any pointers

    ===Toby===

Viewing 9 replies - 1 through 9 (of 9 total)
  • Michelle Langston

    (@chellycat)

    15 years, 8 months ago

    I’m using Mac OS 10.6.3, with Firefox, and I get the problem when I try to go to any sub-level page and any of your store pages. The top-level pages (except for the online store page) all load fine.

    Hmm…maybe there is a server redirect issue here. What shopping cart plugin are you using? Did you change anything in .htaccess? What have you got your home page set to the WordPress preferences? Did you change anything with the DNS?

    The same issue happens in Safari as well.

    Ideas:

    1.If you have any plugins install, deactivate each of them one at a time to see if any of them are causing the problem.
    2. You could try reinstalling WordPress (fresh install, fresh database) and see if that fixes the problem.

    Thread Starter tobywallis

    (@tobywallis)

    15 years, 8 months ago

    Thanks. The client gets the problem using MSIE8, Firefox *and* Google Chrome. The plugin is WP e-Commerce – I haven’t changed .htaccess, it reads as follows:

    # BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

    The home page is set to a static page, called welcome and permalink is http://www.simplemobilitysolutions.co.uk/

    Thanks for the reply. I spoke to the hosting company and they said you can sometimes resolve it by changing the PHP version but I’m running v5 and it’s installed fine.

    I’m losing the will to live… 🙂

    ===Toby===

    Michelle Langston

    (@chellycat)

    15 years, 8 months ago

    Ah, I know how frustrating these things can be! Ok, if you haven’t changed .htaccess then I don’t think that’s the problem…

    Try deactivating each of your other plugins one at a time (besides WP e-commerce) to see if any of those are causing a conflict.

    Also, is your version of WP E-Commerce current (e.g. has it been tested to work on 3.0.1)?

    Thread Starter tobywallis

    (@tobywallis)

    15 years, 8 months ago

    Good point. I think so, but I’ll double check.

    I’ll do the plugin deactivation thing. It’s weird how it doesn’t show up on my system, though…

    More soon, I fear –

    ===Toby===

    Thread Starter tobywallis

    (@tobywallis)

    15 years, 8 months ago

    Hi I’ve tried deactivating all plugins and it stopoped happening I think – would you mind checking on your computer? If it’s OK then I’ll start re-activating plugins one by one.

    Thanks for the help – I’m beginning to feel optimistic for the first time in 48 hours 🙂

    Thread Starter tobywallis

    (@tobywallis)

    15 years, 8 months ago

    Hi Chellycat – thanks for the help! I’ve located the problem which was indeed a plugin conflict. I’m really grateful for your help – hope it looks OK to you.

    ===Toby===

    Michelle Langston

    (@chellycat)

    15 years, 8 months ago

    Works fine on my system. Glad the problem is fixed. Whew! 🙂

    Thread Starter tobywallis

    (@tobywallis)

    15 years, 8 months ago

    Yes indeed – what a waste of a day!

    I hadn’t come across plugin conflicts before – I’ll check it if anything goes wrong again.

    Again, thanks for your help. My cat says hi to your cat!

    ===Toby===

    Michelle Langston

    (@chellycat)

    15 years, 8 months ago

    I wouldn’t call it a waste, every error in WordPress leads to learning! 😀 I’m glad to help. My cat is dearly departed but he says hello to yours from the Other Realm. 😀

Viewing 9 replies - 1 through 9 (of 9 total)

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