A blank page means that PHP is crashing, usually due to a plugin or theme conflict.
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).
Hi James,
Thanks so much for the reply. I’ll try those things and report back.
Hi James,
Unfortunately neither of those things worked.
I reset the plugins using the file manager.
I also renamed the themes folder.
I was still not able to get wp-admin to work.
Ok, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.
If you’d like to manually make a backup of your site first, please follow the steps at https://developer.wordpress.org/advanced-administration/security/backup/
Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.
Hi there @alexwatson22 thanks for helping.
In particular though, when using Chat-GPT to construct answers here, we ask that you please verify they are correct when posting, and especially that you insure they are accurate to what you are replying to.
In this case, only item 4 from your reply is valid, because their Dashboard is broken.
Thanks James, I’ll try downloading WordPress again as you suggested and let you know.
OMG, this worked! Thanks so much for your help James!
