currency problem

Resolved radoslavcarev
(@radoslavcarev)

3 years, 1 month ago

It says my store currency is not supported by facebook. and I have used this currency before in my store and many stores in Bulgaria use this exact currency with your same plugin, how can you help me? do i need to revert any front version of your plugin? the currency is BGN

Viewing 7 replies - 1 through 7 (of 7 total)

Beauty of Code (woo-hc)
(@beautyofcode)

3 years, 1 month ago

Hi @radoslavcarev ,

Thanks for reaching out!

As I understand, your WooCommerce default currency (BGN) is not on the list of Facebook’s supported currencies.

You can try temporarily changing your currency to one of our supported options (USD, CAD, GBP, EUR) and then changing it back afterward, this seems to have worked for others previously 🙂

Hope this helps!

Thread Starter radoslavcarev
(@radoslavcarev)

3 years, 1 month ago

Okay i can do it but from where i can change to BGN after that, can you show me picture?

Igor H
(@ihereira)

3 years, 1 month ago

Hi,

where i can change to BGN after that

I’d suggest temporarily changing the WooCommerce shop currency (by going to WooCommerce > settings > general on your backend) to one of Facebook’s supported currencies, then try to connect to Facebook, and see if the issue persists. If not, then you can switch back to your currency BGN.

Let us know how that goes.

Thread Starter radoslavcarev
(@radoslavcarev)

3 years, 1 month ago

yes i do this and after that the currency on facebook shop stays $

Thread Starter radoslavcarev
(@radoslavcarev)

3 years, 1 month ago

and please tell me from where i can reset metadata

Facebook ID: 6087781601318388

Variant IDs:
51205: 6364457850265629
51206: 5843521669091721
51207: 5988683581249352
51208: 9136470596423064
51209: 6463780813666950
51210: 6460702657281470

Reset Facebook metadata – i want to reset facebook metadata for all products not one by one

Delete product(s) on Facebook
Igor H
(@ihereira)

3 years, 1 month ago
Hi,

In order to reset the Facebook metadata for all your products, please do the following:
- Navigate to Marketing > Facebook and turn on Enable debug mode (Log plugin events for debugging).
- Navigate to WooCommerce > Status > Tools, go to the section called Facebook: Reset all products then click Reset product Facebook settings
If that does not help, please let us know.
Igor H
(@ihereira)

3 years ago

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

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