recaptcha features doesn’t work

Hi @dwibayu,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin

Hi @dwibayu

Thank you for response and letting us know about caching.

What about the other questions that I previously asked? Please let us know as it may be related and important:

1. At the same time when Defender’s captcha feature is enabled – is there any other plugin active on site that also has reCaptcha configured?

2. If yes – did you try disabling it (so only Defender’s one would be active)?

3. Would you also, please, share a link to the page in question (or some temporary test page) on your site where we could actually see that failing Defender’s captcha live? This could help diagnose the issue.

Best regards,
Adam

Hi @dwibayu

I noticed you are using the V2, could you test the V3 and see if makes any difference?

If not, could you please create a Staging https://wordpress.org/plugins/wp-staging/ and run a full plugin conflict test following this workflow: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let us know the result you got.
Best Regards
Patrick Freitas

Hi @dwibayu

I checked the page in question again and noticed that for some reason reCaptcha scripts are loaded multiple times. I also see that you are using CloudFlare with their “Rocket Loader” feature enabled and that reCaptcha JS coming from Defender is actually cached and minified by CloudFlare currently – which can cause issues.

Would you please try this?:

1. Login to your CloudFlare dashboard and clear all cache there; test the login

2. If the issue still happens: temporarily disable Rocket Loader (it is actually known to cause JS related issue quite often):

https://developers.cloudflare.com/fundamentals/speed/rocket-loader/enable/

then again clear CloudFlare and site’s caches and test again.

There’s a good chance it would start working at this point but if it doesn’t, it will be essential to perform a full conflict test as my colleague suggested earlier, as outlined here

https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Kind regards,
Adam

Hello @dwibayu,

It should be possible to disable the Rocket loader only for that particular page, where reCAPTCHA is not working properly.

You can do this by applying a page rule in the Rules section. Here’s how to create a rule in Cloudflare:

https://developers.cloudflare.com/support/page-rules/understanding-and-configuring-cloudflare-page-rules-page-rules-tutorial/#create-a-page-rule

– just specify the page URL, select “Rocket Loader” in the drop-down list, disable it, and save the rule.

You may also try adding a second rule the same way after that, for the Cache Level to be bypassed on that page.

So far I could not replicate the same issue with Cloudflare and reCAPTCHA on a test site, so I’d assume there might be another theme or plugin setting conflicting with the current setup.

The easiest way to find that out is to perform a full conflict test, as suggested above. This would mean to try disabling other plugins, and enabling a default WordPress theme. If you’re able to login after that, then test it after re-enabling the theme and plugins one at a time, to find the one that was conflicting.

If it’s not possible to do on the live site, then you can create a staging site on your hosting platform, see if you can replicate the same issue there, and run the test. Do this first without connecting the staging site to Cloudflare, in case if you still can replicate the issue.

I hope this helps. Let us know what’s the result that you’ve got.

Best Regards,
Dmytro

Hi @dwibayu,

Sorry to know that you are still experiencing this issue.

Wouldn’t you mind please share a screenshot of the Defender ReCaptcha configuration so that we could check things further?

We look forward to hearing back from you.

Kind Regards,
Nebu John