Not answering tickets

  • Resolved Dan14

    (@dan14)


    3 years, 1 month ago

    I opened a ticket last week and as of now I never received any reply. Also the topic did not receive a respond.

    It’s not the first time you are ignoring tickets. Please clarify.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Richard

    (@rvcybot)

    3 years, 1 month ago

    Hi @dan14,

    Did you create a ticket on support.cookiebot.com or send an email to support@cookiebot.com?
    If so, please provide us with a ticket number so I can find out why you haven’t gotten any help.

    Thread Starter Dan14

    (@dan14)

    3 years, 1 month ago

    ticker number 133884

    Plugin Support christianusercentrics

    (@christianusercentrics)

    3 years, 1 month ago

    Hi @dan14 ,

    Unfortunately your ticket was opened in the Easter holidays. We do not offer Support during public holidays or weekends meaning that your ticket could not be picked up and answered until today.

    We apologize for the inconvenience this has caused.

    Thread Starter Dan14

    (@dan14)

    3 years, 1 month ago

    Thank you for your reply.

    For the future, it will be better to create an automated response that the office is closed for the holiday between X and Y.

    Plugin Support christianusercentrics

    (@christianusercentrics)

    3 years, 1 month ago

    Hi @dan14 ,

    I agree. We did also set up an auto-reply, but it was set up a little too late to apply to the first tickets that came through on Thursday.
    Sorry!

Viewing 5 replies - 1 through 5 (of 5 total)

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