• Resolved Gyurmey

    (@gyurmey)


    Hi,

    After updating the plugin to version 2.2.14.1 sometimes media does not load properly (screenshot).

    Unfortunately, clearing the cache does not help, because the problem returns.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author SuperPWA

    (@superpwa)

    Hi, Sorry for the inconvenience extremely. Thank you for reaching us. We are getting an access denied error when we try to open the URL: https://prnt.sc/EooTAaXqiwtJ

    Kindly check once and share us the URL of the site? So that we will assist you to fix it earliest.

    Thread Starter Gyurmey

    (@gyurmey)

    Sorry, now the site should be available.

    Plugin Author SuperPWA

    (@superpwa)

    Hi, Can you please check once now? :https://prnt.sc/emUFBLD__RRZ

    It might be due to browser cache at your end, Kindly check once by clearing the cache and let me know the response, So that we will assist you accordingly to fix the issue,

    Thread Starter Gyurmey

    (@gyurmey)

    I cleared the cache and checked in Incognito mode (Chrome 112.0.5615.50 & Canary 114.0.5700.0).

    Plugin Author SuperPWA

    (@superpwa)

    Hi, Thanks for the info and let us know if its working or not as well, So that we will assist you accordingly to fix the issue.

    Thread Starter Gyurmey

    (@gyurmey)

    Unfortunately, there are still some media display issues at times.

    Plugin Author SuperPWA

    (@superpwa)

    Hi, Thank you for confirming. Can you please let us the site is working now? It seems it is not working, We are getting the “the site is currently suspended error”. Kindly check and let us know back once. We will inspect the issue once and assist you to fix the issue immediately.

    Plugin Author SuperPWA

    (@superpwa)

    Hi, Please update the plugin to the latest version, and also please update the service worker too. Also, please share the working URL, So that we will check the issue and assist you to fix issue ASAP!

    Plugin Author SuperPWA

    (@superpwa)

    We are marking this topic as resolved due to inactivity. You can feel free to reach out to us if the issue is still persistent so that we will assist you in resolving them.

    Thread Starter Gyurmey

    (@gyurmey)

    Hi, I’m sorry for answering so late. Everything seems to be ok now. Thank you.

    Plugin Author SuperPWA

    (@superpwa)

    Glad to hear it. Kindly feel free to reach us if you have any other queries or issues further, So that we will assist you to fix them.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Cancelled media’ is closed to new replies.