Plugin Author
senols
(@senols)
Hello @boogieboa,
That message is informational. You can disregard it as long as your content generation is functioning properly. Are you experiencing any issues with it?
Senol
It timed out on both occasions when I tried to create a post.
Plugin Author
senols
(@senols)
Hi @boogieboa,
In that case, I suggest using a non-shared server where you have the flexibility to configure the timeout settings according to the requirements.
Best regards,
Senol
At $100 per month? You got to be joking, yeah? It would be much easier to drop this tool for your competitor’s plugin.
Plugin Author
senols
(@senols)
hi @boogieboa
I am using 7$ /m droplet. I think 100$ is too expensive
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This reply was modified 3 years ago by
senols.
Plugin Author
senols
(@senols)
Hi again @boogieboa
I was thinking about your issue and would like to troubleshoot more.
Could you please get in touch with me so we can check together?
Here is my email: xxxxx@gmail.com
Senol
@senols
It seems to me that you’re offering to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums or ask for off-forum contact in order to access a user’s site.
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Plugin Author
senols
(@senols)
@sterndata
Hi Steven,
Thank you for your reminder about the forum guidelines.
I will be sure to follow these methods in future interactions on the forum.
Senol
