Hello @mbkgroups,
We apologize in advance for our delay in responding. Is there a link we can access to your site?
At this time we don’t know the exact cause, but usually this happens due to cache, it can be your browser cache or your server/WordPress.
To be sure you can regenerate the Elementor data by going to Elementor -> Tools -> General -> Regenerate CSS & Data.
After regenerating Elementor data, you can clear all your cache on the server and WordPress if you have one. After that, you can check it in a browser with private/Incognito mode. If possible you can also check it on another device.
We will wait for further news from you.
Thank You
Hi there
I regenerating Elementor data,I already try on other device but still the same issues.
Hello @mbkgroups,
Can you provide the template to us?
Thank You
Virtuary funeral & cremation services
Hello @mbkgroups,
Does the preview (click the preview button from Elementor), image still have a different size?
Hello @mbkgroups,
Can you disable all plugins except Elementor and Jeg Elementor Kit? we were worried this issue came from another plugin.
Does your site use the WP Rocket plugin? For now, we assume this issue comes from this plugin, especially the Remove Unused CSS feature. We hope that you at least disable all optimizing features to ensure that there are no conflicts with these features.
https://docs.wp-rocket.me/article/1529-remove-unused-css
Thank You
Dear I install wp rocket yesterday afternoon
Hello @mbkgroups,
Have you followed our instructions before? We need that information to be able to find the cause of this issue.
Thank You
Yes I already do but no change
Hello @mbkgroups,
We apologize in advance, but we don’t have any more clues. Can you try to make a new section with the same design?
We still assume that it is a cache issue. Then from what we see on your site, the widget is also not from the Jeg Elementor Kit plugin. This widget comes from Elementor’s Image widget.
To be sure, try disabling all plugins except Elementor.
We will wait for further news from you.
Thank You
Hello @mbkgroups,
How are you? We haven’t heard from you in a while.
Have you resolved this issue?
Since there has been no conversation on this topic for a while, we will mark this topic as resolved. If the issue is not resolved, we suggest that you contact the server provider you are using or the Elementor team as we have found that the widget is from the Elementor plugin.
If you have any other concerns related to the Jeg Elementor Kit plugin, please feel free to create a new topic.
Thank You
