Slow & shutdown the website

Resolved Muh
(@m7mad)

3 years ago
Hello @2winfactor

I’ve installed this on LiteSpeed Server/cPanel also Nginx Cloudways!
I’ve used two different builders, Bricks & Breakdance, with the shortcode provided.
Both sites perform the same, Killed the website entirely nothing is working.. can’t navigate if using presto player.

According to my feedback and your request, I’m willing to give this another chance. Can you please let me know what information is needed?

Note, If you are asking for the site link, please let me know how to do that privately. I don’t want to share the site publicly.

Kind Regards
- This topic was modified 3 years ago by Muh.

Viewing 15 replies - 1 through 15 (of 17 total)

1 2 →

paulam11
(@paulam11)

3 years ago

@m7mad
Thanks for the update.

Further, we are not allowed to give support for the Pro version here due to WP.org rules. Could you open up a support ticket?

https://my.prestomade.com/support/

Thread Starter Muh
(@m7mad)

3 years ago

Are you kidding me now?
This is not a pro problem. This is not related at all to Pro,
check my presto player feedback; you will know what this is about.

This is for the current free version.

Plugin Author Andre Gagnon
(@2winfactor)

3 years ago

Hi Muh,

Thanks for reaching out. The only way to provide a link is to use this field in the support form:

https://share.getcloudapp.com/6qubBwE1

This will let us see the issue and get this solved for you.

Thread Starter Muh
(@m7mad)

3 years ago

@2winfactor

Hello, thx again for reaching out.
A short link will direct you to the page with presto in it (end of the page).
https://cutt.ly/74rkw7J
Another issue I face with presto on the site, If click to play the site goes with the error:
Error establishing a database connection

P.S.
I couldn’t find a way to add the link u attached in the SS. Perhaps this could work when only opening a thread.
The short link can be modified from my backend. Find it the better way.

Plugin Author Andre Gagnon
(@2winfactor)

3 years ago

Thanks for the helpful link. I’m not able to see that issue – for some reason the video plays for me without any issues. Are you saying when you click play on the site, the site reloads with an error? Can you let me know what exact steps are needed to replicate this issue?

Thread Starter Muh
(@m7mad)

3 years ago

I’ve uploaded mp4 video, please check now…
Try to play the video, while it’s playing, refresh the page or navigate.
Please do it more than 2, 3 times…

Plugin Author Andre Gagnon
(@2winfactor)

3 years ago

Thanks! I was able to find the issue. It looks like it’s the encoding of the mp4 file. For some reason it’s making a lot of small requests for parts of the file, very quickly. I made a short video:

https://share.getcloudapp.com/5zuj1985

You can see in this video, this is the mp4 file played directly from the browser (not with Presto Player). These requests are quickly exploding the memory of the browser tab.

In order to fix this, you will want to web optimize the video and re-upload:

https://prestoplayer.com/docs/how-to-optimize-video-for-smooth-website-playback-using-handbrake/

Having a properly encoded mp4 file should solve this issue. You will want to do this no matter what as this issue will happen with our without Presto Player.

Thread Starter Muh
(@m7mad)

3 years ago

I’ve done this previously with a different video.
But again, I’ll follow all the needed to fix this issue.

I’ve optimized the video now with 1080p Video Preset.
Can you please re-check?

Plugin Author Andre Gagnon
(@2winfactor)

3 years ago

Yes, that looks to have solved the issue. Are you still seeing any issues on your end?

Thread Starter Muh
(@m7mad)

3 years ago

No didn’t solve the issue!
I can’t navigate too. Just once I hit the play button, I try to refresh or navigate.. takes a while to load then the error:
Error establishing a database connection

Plugin Author Andre Gagnon
(@2winfactor)

3 years ago

Hmmm… I’m not seeing the issue for some reason. Could you try temporarily turning of “enable ajax requests for progress integrations”? You can do this under Presto Player > Settings.

https://share.getcloudapp.com/RBurvrND

That is the only requests we are making to the server when the video plays. We send a request ever 10 percent of video watched, so perhaps your webserver cannot process the requests.

Thread Starter Muh
(@m7mad)

3 years ago

Okay,
something weird just happened with all.
I’ve disabled “enable ajax requests…”
I’ve tested the page, and again the error occurred.
I’ve used different browsers with no admin access to the website, just as a visitor, played the video, and navigated the website without any issues.

The above happened with “enable ajax requests for progress integrations” disabled & enabled.

Went to the browser with admin access to the website. The issue immediately happened!!
And this affects the other visitors too! If, as Admin or login to the site, tried to play the video. The problem appears… as a visitor, I’ve tested more than 3 times on each browser without login access. All worked smoothly!

Plugin Author Andre Gagnon
(@2winfactor)

3 years ago

Hmmm… so something is only happening when logged in. Are you able to send your site health information? You can find this under Tools > Site Health > Info > Copy site info to clipboard. This might give me a better picture of the install and find out what could be causing the issue.

Additionally, do you have access to your server error logs? Perhaps there is an error being logged there that would provide a clue as to the issue.
Thread Starter Muh
(@m7mad)

3 years ago
Tried the Log debug true:
Here’s the error I get:
Warning: mysqli_real_connect(): (HY000/2002): Connection refused in … wp-includes/class-wpdb.php on line 1775
Connection refused

The log is too long: here is the error one of each line:
[15-Mar-2023 20:18:33 UTC] PHP Warning: mysqli_real_connect(): Error while reading greeting packet. PID=10755 in /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-includes/class-wpdb.php on line 1775

[15-Mar-2023 20:18:33 UTC] PHP Warning: mysqli_real_connect(): (HY000/2006): MySQL server has gone away in /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-includes/class-wpdb.php on line 1775

[15-Mar-2023 20:18:33 UTC] PHP Warning: mysqli_real_connect(): (HY000/2002): Connection refused in /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-includes/class-wpdb.php on line 1775

Line 1775 inside the class-wpdb.php:
```
mysqli_real_connect( $this->dbh, $host, $this->dbuser, $this->dbpassword, null, $port, $socket, $client_flags );
```
- This reply was modified 3 years ago by Muh.
Thread Starter Muh
(@m7mad)

3 years ago
Site Health > Info.. removed plugins, theme, sizes data
```
wp-core

version: 6.1.1
site_language: ar
user_language: en_US
timezone: +03:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

wp-dropins (2)

advanced-cache.php: true
object-cache.php: true

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 100M
upload_max_filesize: 100M
max_effective_size: 100 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 2 GB
imagick::RESOURCETYPE_DISK: 1.844674407371E+19
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 2 GB
imagick::RESOURCETYPE_MEMORY: 987 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

wp-server

server_architecture: Linux 4.19.0-21-amd64 x86_64
httpd_software: Apache/2.4.54 (Debian)
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 4000
memory_limit: 1024M
max_input_time: 200
upload_max_filesize: 100M
php_post_max_size: 100M
curl_version: 7.64.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 134217728
max_connections: 29538

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-content
WP_PLUGIN_DIR: /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 1024M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
```

Viewing 15 replies - 1 through 15 (of 17 total)

1 2 →

The topic ‘Slow & shutdown the website’ is closed to new replies.