Slow Load Time on Mobile Specifically

  • Resolved penguin2111

    (@penguin2111)


    3 years, 4 months ago

    My WP Give form seems to load well on Desktop (~2.5 to 3 seconds), but whenever it loads on Mobile it takes an acceptable amount of time to load the form (15 seconds). Is there any reason that this could be happening to my form that I am overlooking? I’ve tried it with/without caching plugins. I’ve tried caching Mobile pages and also tried without caching Mobile pages as well. Google Pagespeed insights shows ~4 seconds for First Contentful Paint and 15 seconds Time to Interactive.

    Worth noting: Once accessed for a first time, all subsequent loads of the donate page are quick, so it seems like caching is working and helps in those instances but I still need first time visitors to be able to see the form in a reasonable time.

    Thanks in advance for any help/suggestion! I’d prefer not to post the domain publicly but will gladly send in a PM if it helps diagnose the issue.

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  • stephanieliy

    (@stephanieliy)

    3 years, 4 months ago

    Hi @penguin2111,
    Glad you reached out, I’ll need a little more information to get started here:

    The URL to your donation form – I can’t see the form to troubleshoot without it

    Send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    Both of these will give me the context I need to hop in! Let me know if you have questions in the meantime, I’m happy to help.

    stephanieliy

    (@stephanieliy)

    3 years, 4 months ago

    Hi @penguin2111,
    It’s been a bit since I’ve heard back and I know troubleshooting can take a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to give things a look. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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