Hello,
I am sorry to hear that.
You can check the most common sync issues and possible solutions below:
If that does not help, please provide us a full screenshot of that error on your end, thanks.
Here is the sequence of steps that lead to the error. I also did a manual resync and nothing changed.
https://paste.pics/M3S76
https://paste.pics/M3S7Y
https://paste.pics/M3S87
https://paste.pics/M3S8B
Here is another example, when product availability wasn’t updated
https://prnt.sc/mra1XKnO39ZU
https://prnt.sc/XVLw0Z-I3j2F
https://prnt.sc/yVrlyl98i3iC
https://prnt.sc/7pCWGeXQlTAL
https://prnt.sc/SyGgeseIaz-2
Facebook pixel is installed correctly, I checked using the Pixel Helper extension. Also, we do not use any plugins for caching. Previously, synchronization was performed correctly, but I can’t say for sure after what it was broken
Hello @dandelion89,
The “This content isn’t available right now” problem is expected as the URL path is wrong, it should be like this screenshot.
As for the stock issue, could you please attach the following?
- A copy of your site’s system status report.
- The Facebook logs.
The system report can be found via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here or in a Gist.
As for the Facebook plugin logs:
- Head to Marketing > Facebook.
- Enable debug mode at the bottom of the screen and save the settings.
- Repeat the steps to replicate the error which in this case can be manually syncing all products again.
- Head to WooCommerce > Status > Logs.
- Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
- Copy and paste the log in a Gist.
Look forward to hearing back from you.
The “This content isn’t available right now” problem is expected as the URL path is wrong, it should be like this screenshot.
https://prnt.sc/br-9VpcG4u4O I got the link from Facebook product synk block in Woocommerce (see my screenshot). All other products have the similar link there. But when I click on the link, most products are redirected to the correct link. Except for the items that get the error.
System status:
https://gist.github.com/valusha/827f98cd01f4cbdb22da3d9ca99a832b
FB log:
https://gist.github.com/valusha/ae44ca9591dbbb928e53d503b3987096
This FB id gets the error on facebook: 8708906609183164
And this was not updated after synk: 3846298502064802
Hi,
Thanks for sending the system report, and sorry for the inconvenience.
For further troubleshooting, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Important: Please include a link to this forum thread.
We will be able to help you further there.
