Getting errors: (subscription trial end) failed to finish processing

  • hbehroz

    (@hbehroz)


    3 years, 3 months ago

    Hi Javier,

    we are using your plugin to sell physical courses. Customers can purchase a Woocommerce subscription product before the physical course starts and we only want them to charge with the first payment, when the physical course starts. E.g. a physical course is set to start on 01.04.2023 and customers can purchase a seat in this course already now. Once they place the Woocommerce subscription product in the cart and checkout, only the registration fee is charged and the first payment for the subscription should start on 01.04.2023.

    We have set-up the subscription products as simple subscription product in Woocommerce with a registration fee and monthly subscription price. There is no free trial configured. And here comes the problem. We received the following error message for one of our courses:

    02-23-2023 @ 16:09:53 – scheduled action 27345 (subscription trial end) failed to finish processing due to the following exception: Scheduled action for woocommerce_scheduled_subscription_trial_end will not be executed as no callbacks are registered.

    02-23-2023 @ 16:09:53 – action args: subscription_id: 5305

    This is the version of plugins we have installed. Please help to resolve this issue.

    WooCommerce version: 7.4.0

    WordPress version: 6.1.1

    First payment date for WooCommerce Subscriptions by Codection – 0.5.2

    WooCommerce Subscriptions by WooCommerce – 4.9.1

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Javier Carazo

    (@carazo)

    3 years, 3 months ago

    @hbehroz,

    The first payment date is made using a free trial.

    Anyway, this problem was solved some months ago, when was the subscription that creates the problem created?

    If you created it with an old version the problem can occur.

    Thread Starter hbehroz

    (@hbehroz)

    3 years, 3 months ago

    @carazo

    thanks for your quick reply.

    The first payment date is made using a free trial.

    Could you explain this? We don’t want to enable a free trial, we want customers to be charged on the first payment date as specified in your plugin.

    Anyways, the subscription was made 10 days ago, on 18.02.2023

    Plugin Author Javier Carazo

    (@carazo)

    3 years, 3 months ago

    The only way that WooCommerce Subscriptions allows us to modify the 1st payment date is by using a custom free trial in which we calculate its length.

    Anyway, this error it appears does not affect to the normal execution of the subscription, isn’t it?

Viewing 3 replies - 1 through 3 (of 3 total)

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