stripe won’t connect

  • Resolved cortesedaniel

    (@cortesedaniel)


    3 years, 4 months ago

    the moment i try to connect my stripe account to the pug-in, nothing happens.

    I open the page to login from wordpress, I enter my data, I am redirected to the wordpress page but there is no account connected.

    The page I need help with: [log in to see the link]

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  • stephanieliy

    (@stephanieliy)

    3 years, 4 months ago

    Hi @cortesedaniel,
    Glad you reached out, I’ll need a little more information to get started here.

    First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    Next, are you seeing any errors when you attempt to connect to Stripe? If you are, send along a screenshot so I can give those a look.

    Once I have a little more context I should be able to hop in. Let me know if you have any questions in the meantime!

    stephanieliy

    (@stephanieliy)

    3 years, 4 months ago

    Hi @cortesedaniel,
    It’s been a bit since we’ve heard back, and I know it can take a little extra time to troubleshoot things. I’m marking as resolved for now, but if you still have questions you can create a new ticket right here and I’ll be happy to give things a look. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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