Sorry, you have reached your download limit for this file Go to shop

Resolved

(@zephan)

Hello,

I sell downloadable, audio files in mp3, wav, and zip formats using Woocommerce.

When a customer makes a purchase and is directed to the order completion page showing them the download links, the download files and brings up a new page saying “Sorry, you have reached your download limit for this file Go to shop”.

This same thing happens when the receive the email order confirmation with the downloadable links as well.

This seems to happening only to one product for now as some of the products work.

I have product downloads set to “unlimited”, as well as download expiration to “never”.

I checked downloads report and the product has not been downloaded.

I provided as status report below as well.

Thanks!

Here is a status report:


WordPress Environment

WordPress address (URL): https://gizephyfranco.com
Site address (URL): https://gizephyfranco.com
WC Version: 7.3.0
REST API Version: ✔ 7.3.0
WC Blocks Version: ✔ 9.1.5
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.3.0
WC Database Prefix: mxv_
Total Database Size: 28.69MB
Database Data Size: 21.59MB
Database Index Size: 7.10MB
mxv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mxv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mxv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mxv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mxv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_actionscheduler_actions: Data: 1.52MB + Index: 1.08MB + Engine InnoDB
mxv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_actionscheduler_logs: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
mxv_aioseo_cache: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
mxv_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mxv_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
mxv_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
mxv_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mxv_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
mxv_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
mxv_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_options: Data: 5.17MB + Index: 0.16MB + Engine InnoDB
mxv_postmeta: Data: 6.52MB + Index: 3.03MB + Engine InnoDB
mxv_posts: Data: 4.52MB + Index: 0.27MB + Engine InnoDB
mxv_sgs_log_events: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
mxv_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mxv_sonaar_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
mxv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mxv_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
mxv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mxv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mxv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mxv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mxv_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
mxv_wc_product_download_directories: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
mxv_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
mxv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mxv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mxv_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf-field: 5
acf-field-group: 1
attachment: 187
customize_changeset: 1
elementor_library: 16
elementor_snippet: 1
nav_menu_item: 4
page: 9
post: 2
product: 96
product_variation: 368
revision: 500
shop_coupon: 1
shop_order: 12
usage-terms: 4
wpforms: 1

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (10)

Advanced Custom Fields: by WP Engine – 6.0.7
Elementor Pro: by Elementor.com – 3.10.3
Elementor: by Elementor.com – 3.10.2
MP3 Audio Player by Sonaar: by Sonaar Music – 4.2
SiteGround Security: by SiteGround – 1.4.1
MP3 Audio Player by Sonaar - Pro Addon: by Sonaar Music – 4.2.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.6.1
WooCommerce Payments: by Automattic – 5.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce: by Automattic – 7.3.0 (update to version 7.4.0 is available)

Inactive Plugins (0)

Settings

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #368 - /shop/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #371 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ✔

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2023-02-28 19:11:54 +00:00
Options: ✔
Notes: 45
Onboarding: completed

WooCommerce Payments

Version: 5.4.0
Connected to WPCOM: Yes
Blog ID: 215307574
Account ID: acct_1MYKaUCQsEuelaNY

Action Scheduler

Complete: 3,980
Oldest: 2023-02-05 19:12:07 +0000
Newest: 2023-02-27 23:39:01 +0000

Pending: 3
Oldest: 2023-02-28 08:59:02 +0000
Newest: 2023-02-28 08:59:02 +0000

Status report information

Generated at: 2023-02-27 23:44:49 +00:00
`

Viewing 5 replies - 1 through 5 (of 5 total)

xue28 (woo-hc)
(@xue28)

3 years, 1 month ago

Hi @zephan

Thanks for reaching out!

I understand that a customer was not able to download the digital product on your site and receives the error message: Sorry, you have reached your download limit for this file Go to shop even though the download settings are set to Unlimited, correct?

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order for that digital product and see if you are able to download it afterwards?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

clairedelune
(@clairedelune)

3 years, 1 month ago

Have a look at your download settings. If your settings are that the customer has to be logged in to download from their downloads dashboard that produces the error that you’ve described.

Thread Starter zephan
(@zephan)

3 years, 1 month ago

@clairedelune

Thanks for your response.

Just double checked, the option for requirement to be logged in is unmarked.

Also, I don’t think this would be the issue as other products don’t have this problem?

clairedelune
(@clairedelune)

3 years, 1 month ago

Well, that’s one possibility you can now scratch off the list now. 🙂

I suggested that because I just had a recent string of customers reporting that they had that error show up and in many cases it was triggered when the customers were trying to download via the email link when the store setting is must be logged in. I found a snippet to remove the download link from the email and that has resolved a lot of headaches.

On my site I also found that’ll the error was also triggering by unverified accounts (I’m using the free version of a plug-in to verify emails before login). Again, no download link in email fixes a lot of problems.

Perplexingly, it also seems to be occurring for some customers at complete random although I am not 100% sure why that would be the case.

Cron jobs are also a bug at my store site and the recommended string that I setup on my cPanel cron jobs did not resolve the issue, so maybe cron jobs are involved also? The most reports I had of download problems were on a product that didn’t publish at the scheduled time… bleeping cron jobs!!! That particular product is being deactivated shortly so I’m hoping that particular problem will go away by itself.

My last thought is a possible sessions issue; a number of years ago I had a problem in Zencart where customers were seeing other customer’s accounts because of duplicated sessions when the server was very busy.

Anyway, hoping that you can sort it out.

Beauty of Code (woo-hc)
(@beautyofcode)

2 years, 11 months ago

Hi @zephan ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Sorry, you have reached your download limit for this file Go to shop’ is closed to new replies.