Hello @paulgros,
I wasn’t to replicate this on my test site with the Storefront theme. I also didn’t find any similar reports.
Could you please share a copy of your site’s System Status report and some screenshots?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.
Since the whole product page is affected by this, I will recommend moving your site to a staging environment so any solution we recommend here doesn’t impact the live site. If your host doesn’t provide a testing environment, you can use WP STAGING.
Look forward to hearing back from you.
Hello Saif,
OK, I did a little more digging after my post. I moved the effected site to a staging environment and could not replicate the problem. This led me to suspect that maybe it was a caching issue. I reached out to our hosting provided (Kinsta) and we disabled all caching on the live site, but the problem remained. I copied the working staging site back to live and again it did not work.
I’m at a bit of a loss now as to what the issue is. To solve the problem I rolled back to the previous version. Given that I cant replicate the issue on our staging environment I’m a little stuck to test. I think the only option is I select a quiet time and perform the upgrade again, check the status report and then down grade again.
Kind regards,
Paul
I understand how issues like this can be frustrating, reverting to the previous version was the logical thing to do.
Can you please attach the system status report for both sites?
I believe it’s worth switching the live site to Storefront just to remove the possibility of this being a theme conflict.
Also, perhaps there are some useful server-side error logs in the live site. Your host should be able to help you retrieve them.
Look forward to hearing back from you.
