Advertiser connected but the connection id is missing

  • Resolved igyhere

    (@igyhere)


    3 years, 1 month ago

    I am having problems on my site with this plugin. All the request to pinterest are failing. I have connected the pinterest account correctly.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Christian

    (@christian1983)

    3 years, 1 month ago

    Hey @igyhere ,
     
    Hope you are doing well!
     
    can you share a screenshot of the menu “Marketing > Pinterest” of the 3 tabs?

    Also could you share with us your Pinterest Event History page (On Pinterest account)?

    You can find it under Ads > Conversions > Event history

    Send us a screenshot filtered by 7 days and only Add to Cart and Checkout events.

    Please expand Event Type details

    It must look something like this:

    ​
     Best,
    Christian

    Thread Starter igyhere

    (@igyhere)

    3 years, 1 month ago

    Thanks for reaching out.

    I have checked but there seems to be a problem with the tag on pinterest. I do not have the event history tab. It says I can continue with tag configuration.

    In wordpress, I have checked but the plugin seemed disconnected to the account. So I went and made a new connection.

    Screenshots: https://photos.app.goo.gl/3R3XEBMhAJqy3iVr8

    Errors log:

    2023-02-20T10:46:49+01:00 DEBUG Feed scheduled to run at 09:46:49.
2023-02-20T10:46:56+01:00 DEBUG Generowanie wykazu oczekuje w kolejce.
2023-02-20T10:46:56+01:00 DEBUG Rozpoczęcie generowania wykazu. Przygotowywanie plików tymczasowych.
2023-02-20T10:46:56+01:00 DEBUG Feed batch generated. Wrote 0 products to the feed file.
2023-02-20T10:46:58+01:00 DEBUG Feed batch generated. Wrote 17 products to the feed file.
2023-02-20T10:46:58+01:00 DEBUG Feed batch generated. Wrote 1 products to the feed file.
2023-02-20T10:46:58+01:00 DEBUG Koniec generowania wykazu. Przenoszenie plików do miejsca docelowego.
2023-02-20T10:46:58+01:00 DEBUG Wygenerowano wykaz.
2023-02-20T10:47:06+01:00 DEBUG Pinterest returned a Declined status for product_pin_approval_status
2023-02-20T10:47:06+01:00 ERROR Nie udało się zarejestrować wykazu.
    • This reply was modified 3 years, 1 month ago by igyhere.
    Plugin Support Christian

    (@christian1983)

    3 years, 1 month ago

    Hey @igyhere ,

    Can you share with us the other logs? the one without the “-sync-” string on it.

    Best,

    Christian

    Thread Starter igyhere

    (@igyhere)

    3 years, 1 month ago

    Sure, this is the only line. There are a lot of those lines.

    2023-02-21T15:20:25+01:00 DEBUG Advertiser connected but the connection id is missing.
    Plugin Support Diego B

    (@diegobarle)

    3 years, 1 month ago

    Hi @igyhere

    Thank you for sharing logs info, we’ll pass it to development team.
    We’ll get back to you as soon as we have more news.

    Best,
    Diego

    Plugin Support Diego B

    (@diegobarle)

    3 years, 1 month ago

    Hi @igyhere
    hope you’re doing great today!
     
    There is a new version of the plugin, please update your site plugin and check if your problem is fixed.
     
    Let us know if it works.
    Best,
    Diego

    Thread Starter igyhere

    (@igyhere)

    3 years, 1 month ago

    Hey @diegobarle,

    Thanks for helping out. After connecting one more time the error is gone. Good work.

    Plugin Support Diego B

    (@diegobarle)

    3 years, 1 month ago

    Hi @igyhere good to know that we could help to solve your issue!

    I’m going to mark this topic as solved, if there is anything else we can help just let us know.

    Best,
    Diego

Viewing 8 replies - 1 through 8 (of 8 total)

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