Viewing 4 replies - 1 through 4 (of 4 total)
  • Saif

    (@babylon1999)

    Hello @webdados ,

    Can you please attach the following?

    • A screenshot of the behaviour you’re encountering, you can use Snipboard.
    • A copy of your system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
    • It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

    Thread Starter Marco Almeida | Webdados

    (@webdados)

    Here’s an example: https://snipboard.io/LyoeAV.jpg

    Here’s an error example: https://www.webdados.pt/?wpsc_attachment=336&tid=61562183&tac=uDmQStYL9Y

    System status report: can I have an email address to send it to? It’s not very safe to post it publicly.

    Fatal errors: none on the logs

    Thread Starter Marco Almeida | Webdados

    (@webdados)

    Is there any way to activate debug logs on this plugin? When I force “Sync products” on the plugin settings (because it didn’t synced correctly when it should – updated product), I get no feedback whatsoever.

    Hi,

    You will want to enable Debug mode by going to Facebook plugin settings in wp-admin  Marketing > Facebook and stay on the Connection tab, then you’ll see the Debug section.

    You can send this information (The system status report and the error log) via https://pastebin.com/ and keep it alive during some days while we check into the issue.

    Looking forward to hearing from you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Updated product *** on Facebook has failed’ is closed to new replies.