Hello @nicoblackk,
Can you tell me more about the migration process? Were any plugins used, for example?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.
Look forward to hearing back from you.
Hi thanks for your response,
Actually the process of migrating did not go very smooth. I wanted to use WPVivid migration plugin, but when importing the files into the plugin it gave an error. Upon inspecting one of the files was broken. At this time I did not have acces to the old website anymore so had to make due with the files I had. I unzipped the files that were not broken, this were 4 out of the 5 files.
I imported those files through the file manager and my site would start up, just the images wouldn’t show up and the WooCommerce plugin didn’t seem to work properly.
As I mentioned before, I had reinstalled the WooCommerce plugin. Although that time I did not delete all the files related to the WooCommerce plugin, I found for that the code ”WC_REMOVE_ALL_DATA’, true’ should be used to do so. So I did that, and now i’m the WooCommerce configuration screen, however I can not complete the configuration as the country field does not have a drop down or let me fill in a country. Also it does not let me skip the configuration without filling in a country.
Because of this is now can not acces the system status, or fatal error logs. I did check the fatal error log’s before though, and only found a few old logs regarding a plugin, which i already deleted.
Gr Nico
Hi @nicoblackk
Sorry that the migration did not went well that caused several errors on your new site.
So I did that, and now i’m the WooCommerce configuration screen, however I can not complete the configuration as the country field does not have a drop down or let me fill in a country. Also it does not let me skip the configuration without filling in a country.
To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?
If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.
Roxy
(@roxannestoltz)
Hi @nicoblackk,
I understand that the Country/Region dropdown is not functioning as expected, as no options are being displayed during the setup wizard, is this correct?
Can you head over to Dashboard > Settings > Permalinks, and resave your existing settings, without making any changes to the settings?
Doing this will rebuild your .htaccess file, and hopefully, clear the issue of this getting stuck during the onboarding.
Please let us know how this goes!
Roxy
(@roxannestoltz)
Hi @nicoblackk ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
