Duplicate Payments + Stripe Fee

  • Resolved hurry

    (@extremist87)


    3 years, 5 months ago

    I’ve noticed recently some orders duplicate and it also charges the customer twice, so when you cancel one of the orders and issue a full refund to the customer, stripe still charges for one of the payments which I find absurd. It occasionally happens with stripe payments and no others.

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  • xue28 (woo-hc)

    (@xue28)

    3 years, 5 months ago

    Hi @extremist87

    Thanks for reaching out!

    This is quite weird that there are duplicate payments when using the Stripe plugin on your site. Can you please check if there are some patterns or similarities to these duplicate orders? Like, same customer, same product, same category, same location?

    Meanwhile, if you could try to enable Stripe’s Test Mode, replicate one of the duplicate orders and see if you’re still receiving duplicate orders?

    If so, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

Viewing 1 replies (of 1 total)

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