not displaying nicely on Ipad

Resolved brucemacg
(@brucemacg)

3 years, 5 months ago

Hi

My website looks fine on mobile and desktop, but for some reason doesn’t display well on ipads. (It’s not great on Android tablets, but really bad on an Ipad)

The sidebar displays on the top of the screen. The main content is below the sidebar. The main content does not fill the screen…It shows 2 categories in a row, followed by a row with 1 category, then another row of 1 category, then a final row of 2 categories..???

If this sounds complex, please see screenshot. the screenshot shows 3 screenshots copied and pasted next to each other….

https://snipboard.io/cqnYWJ.jpg

regards, Bruce

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

xue28 (woo-hc)

(@xue28)

3 years, 5 months ago

Hi @brucemacg

Thanks for reaching out!

I understand that your site is not displaying properly when viewed on an iPad.

I checked your site on my iPad running on iOS 15.6 using the Safari and Chrome browser and this is what I’m seeing on my end:

Can you please try to clear your browser’s cache or try another browser or in incognito mode and see if that works?

Let us know how it goes!

Thread Starter

brucemacg

(@brucemacg)

3 years, 5 months ago

I’ve cleared cache, upgraded my iPad, and used incognito mode. Same(bad) result..

I’ve also done more troubleshooting using Blisk browser, which lets you choose different devices. What I found is the problematic devices are the iPad mini4 and iPad pro 9, both of which have a resolution of 768×1024.

Other ipads, 810×1080 and 834×1112 all display absolutely fine…

cheers, Bruce

xue28 (woo-hc)

(@xue28)

3 years, 5 months ago

Hi @brucemacg

I understand that the error still persists on different versions of iPad. On my screenshot above, I am using iPad Air 4.

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

This reply was modified 3 years, 5 months ago by xue28 (woo-hc).

Thread Starter

brucemacg

(@brucemacg)

3 years, 5 months ago

I have entry logs, but none seem critical. They are all from my payment gateway, and all seem informational.

here is my status report

WordPress Environment

WordPress address (URL): https://www.watersportswarehouse.co.za
Site address (URL): https://www.watersportswarehouse.co.za
WC Version: 7.0.1
REST API Version: ✔</img> 7.0.1
WC Blocks Version: ✔</img> 8.5.2
Action Scheduler Version: ✔</img> 3.5.2
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_ZA
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.37-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

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WC Database Prefix: wp_
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Category Banner Management for Woocommerce: by theDotstore – 2.3.0
Classic Widgets: by WordPress Contributors – 0.3
GTM4WP: by Thomas Geiger – 1.16.1
Email Templates: by Damian Logghe – 1.3.2.1
Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.1
Homepage Control: by WooThemes – 2.0.3
OMGF: by Daan from Daan.dev – 5.4.2
Smash Balloon Instagram Feed: by Smash Balloon – 6.1
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.18
LiteSpeed Cache: by LiteSpeed Technologies – 5.3
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.7
Max Mega Menu - StoreFront Integration: by megamenu.com – 1.0.3
Max Mega Menu: by megamenu.com – 3.0
Payment Gateways per Products for WooCommerce: by WPWhale – 1.7.2
Perfect Brands for WooCommerce: by QuadLayers – 2.2.5
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.221

Rank Math SEO PRO: by Rank Math – 3.0.23
Rank Math SEO: by Rank Math – 1.0.101
Simple Social Icons: by StudioPress – 3.1.1
Storefront Blog Customiser: by WooCommerce – 1.3.0
Storefront Powerpack: by WooCommerce – 1.6.2
TablePress Extension: Responsive Tables: by Tobias Bäthge – 1.8
TablePress: by Tobias Bäthge – 1.14
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.3
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.3
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
Widget Context: by Kaspars Dambis – 1.3.2
WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.3.3
Product Feed ELITE for WooCommerce: by AdTribes.io – 1.3.6
Product Filter by WooBeWoo: by WooBeWoo – 2.2.2
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.12
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.12
WooCommerce PayFast Gateway: by WooCommerce – 1.4.25 (update to version 1.5.0 is available)
WooCommerce: by Automattic – 7.0.1 (update to version 7.2.2 is available)
Woo Product Filter PRO: by WooBeWoo – 2.2.2
Wordfence Security: by Wordfence – 7.8.2
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP File Manager: by mndpsingh287 – 7.1.6
WP Reset: by WebFactory Ltd – 1.95
WP Rollback: by GiveWP.com – 1.7.2
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.10.0

Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.1

Inactive Plugins (1)

Woocommerce upcoming Products: by Mohaiminul Islam – 1.5.9.2

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Must Use Plugins (1)

WP STAGING Optimizer: by René Hermenau – 1.5.1

Settings

API Enabled: ✔</img>
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
woosb (woosb)
pw gift card (pw-gift-card)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –

WC Pages

Shop base: #27 - /shop/
Basket: #28 - /basket/
Checkout: #29 - /checkout/
My account: #30 - /my-account/
Terms and conditions: ❌</img> Page not set

Theme

Name: Storefront Blank Child Theme
Version: 1.0
Author URL: http://www.pootlepress.com
Child Theme: ✔</img>
Parent Theme Name: Storefront
Parent Theme Version: 4.1.3 – 4.2.0 is available
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔</img> Next scheduled: 2023-01-05 13:51:18 +02:00
Options: ✔</img>
Notes: 24
Onboarding: completed

Action Scheduler

Complete: 7,049
Oldest: 2022-12-08 05:22:07 +0200
Newest: 2023-01-05 09:04:25 +0200

Failed: 6
Oldest: 2020-06-27 01:15:26 +0200
Newest: 2022-11-21 13:22:37 +0200

Pending: 3
Oldest: 2023-01-05 11:10:25 +0200
Newest: 2023-01-31 02:26:52 +0200

Status report information

Generated at: 2023-01-05 09:25:08 +02:00
`

Thread Starter

brucemacg

(@brucemacg)

3 years, 5 months ago

My live installation needs updating. However, being peak selling season I’m not to keen to do that right now.

However I’m getting the same behaviour on my staging site which is up to date

xue28 (woo-hc)

(@xue28)

3 years, 5 months ago

Hi @brucemacg

Thanks for sharing the System Status Report.

Theme

Name: Storefront Blank Child Theme
Version: 1.0
Author URL: http://www.pootlepress.com
Child Theme: ✔</img></img>
Parent Theme Name: Storefront
Parent Theme Version: 4.1.3 – 4.2.0 is available
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔</img></img>

Have you tried updating your theme to the latest version and see if this works?

However I’m getting the same behaviour on my staging site which is up to date

Can you please share as well the System Status Report of your staging site?

Thanks!

Thread Starter

brucemacg

(@brucemacg)

3 years, 5 months ago

WordPress Environment

WordPress address (URL): https://www.staging-x.watersportswarehouse.co.za
Site address (URL): https://www.staging-x.watersportswarehouse.co.za
WC Version: 7.2.2
REST API Version: ✔</img> 7.2.2
WC Blocks Version: ✔</img> 8.9.2
Action Scheduler Version: ✔</img> 3.5.3
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_ZA
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.37-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

Database

WC Database Version: 7.2.2
WC Database Prefix: wp_
Total Database Size: 426.64MB
Database Data Size: 295.17MB
Database Index Size: 131.47MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.26MB + Index: 0.14MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 1.74MB + Index: 1.24MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_actionscheduler_actions: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
d3961f_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_actionscheduler_logs: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
d3961f_wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
d3961f_wp_comments: Data: 0.22MB + Index: 0.10MB + Engine MyISAM
d3961f_wp_dologin_failure: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
d3961f_wp_dologin_pswdless: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_dologin_sms: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
d3961f_wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_litespeed_crawler: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
d3961f_wp_litespeed_crawler_blacklist: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
d3961f_wp_litespeed_img_optm: Data: 2.02MB + Index: 0.97MB + Engine MyISAM
d3961f_wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
d3961f_wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
d3961f_wp_litespeed_url_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
d3961f_wp_options: Data: 4.36MB + Index: 0.26MB + Engine MyISAM
d3961f_wp_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_postmeta: Data: 17.21MB + Index: 6.24MB + Engine MyISAM
d3961f_wp_posts: Data: 5.85MB + Index: 0.66MB + Engine MyISAM
d3961f_wp_rank_math_404_logs: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_rank_math_analytics_ga: Data: 0.38MB + Index: 0.31MB + Engine InnoDB
d3961f_wp_rank_math_analytics_gsc: Data: 4.52MB + Index: 9.06MB + Engine InnoDB
d3961f_wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_rank_math_analytics_objects: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
d3961f_wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_rank_math_redirections: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_redirection_404: Data: 0.19MB + Index: 0.03MB + Engine MyISAM
d3961f_wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
d3961f_wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d3961f_wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
d3961f_wp_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_sfa_abandoned_carts: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_termmeta: Data: 0.16MB + Index: 0.11MB + Engine MyISAM
d3961f_wp_terms: Data: 0.18MB + Index: 0.27MB + Engine MyISAM
d3961f_wp_term_relationships: Data: 0.36MB + Index: 0.71MB + Engine MyISAM
d3961f_wp_term_taxonomy: Data: 0.23MB + Index: 0.32MB + Engine MyISAM
d3961f_wp_usermeta: Data: 1.07MB + Index: 0.59MB + Engine MyISAM
d3961f_wp_users: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
d3961f_wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_customer_lookup: Data: 0.09MB + Index: 0.07MB + Engine MyISAM
d3961f_wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
d3961f_wp_wc_order_stats: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
d3961f_wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.21MB + Engine MyISAM
d3961f_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d3961f_wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfConfig: Data: 0.63MB + Index: 0.02MB + Engine MyISAM
d3961f_wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfFileMods: Data: 13.65MB + Index: 2.95MB + Engine MyISAM
d3961f_wp_wfHits: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
d3961f_wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfIssues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
d3961f_wp_wfKnownFileList: Data: 6.76MB + Index: 0.91MB + Engine MyISAM
d3961f_wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfLogins: Data: 0.32MB + Index: 0.07MB + Engine MyISAM
d3961f_wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wfStatus: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
d3961f_wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_order_itemmeta: Data: 1.01MB + Index: 0.71MB + Engine MyISAM
d3961f_wp_woocommerce_order_items: Data: 0.15MB + Index: 0.08MB + Engine MyISAM
d3961f_wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d3961f_wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d3961f_wp_wpf_filters: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d3961f_wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_yoast_indexable: Data: 4.52MB + Index: 2.84MB + Engine InnoDB
d3961f_wp_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.42MB + Engine InnoDB
d3961f_wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d3961f_wp_yoast_primary_term: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
d3961f_wp_yoast_prominent_words: Data: 0.14MB + Index: 0.27MB + Engine InnoDB
d3961f_wp_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine MyISAM
d3961f_wp_yoast_seo_meta: Data: 0.18MB + Index: 0.19MB + Engine MyISAM
wp_actionscheduler_actions: Data: 3.02MB + Index: 3.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.52MB + Index: 2.00MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.54MB + Index: 0.24MB + Engine MyISAM
wp_fixalttext_images: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_crawler: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_litespeed_img_optm: Data: 24.37MB + Index: 40.33MB + Engine MyISAM
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 4.30MB + Index: 0.29MB + Engine MyISAM
wp_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pimwick_gift_card_activity: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_postmeta: Data: 24.98MB + Index: 9.20MB + Engine MyISAM
wp_posts: Data: 12.02MB + Index: 1.01MB + Engine MyISAM
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_ga: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 9.52MB + Index: 17.09MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 2.52MB + Index: 0.42MB + Engine InnoDB
wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_feed_caches: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sfa_abandoned_carts: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.28MB + Index: 0.14MB + Engine MyISAM
wp_terms: Data: 0.18MB + Index: 0.27MB + Engine MyISAM
wp_term_relationships: Data: 0.41MB + Index: 0.80MB + Engine MyISAM
wp_term_taxonomy: Data: 0.26MB + Index: 0.33MB + Engine MyISAM
wp_usermeta: Data: 1.62MB + Index: 0.90MB + Engine MyISAM
wp_users: Data: 0.09MB + Index: 0.07MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.14MB + Index: 0.11MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.28MB + Index: 0.21MB + Engine MyISAM
wp_wc_order_stats: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.45MB + Index: 0.45MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.22MB + Index: 0.29MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfConfig: Data: 2.58MB + Index: 0.02MB + Engine MyISAM
wp_wfCrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfFileMods: Data: 63.33MB + Index: 7.11MB + Engine MyISAM
wp_wfHits: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfIssues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wfKnownFileList: Data: 46.65MB + Index: 2.20MB + Engine MyISAM
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfLogins: Data: 0.33MB + Index: 0.07MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfStatus: Data: 0.47MB + Index: 0.21MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_wpf_meta_data: Data: 2.52MB + Index: 6.55MB + Engine InnoDB
wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_meta_values: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpsr_caches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpsr_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 4.52MB + Index: 2.84MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.42MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.14MB + Index: 0.27MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.18MB + Index: 0.19MB + Engine MyISAM

Post Type Counts

amn_exact-metrics: 1
attachment: 4567
custom_css: 9
customize_changeset: 32
filter-field: 1
filter-set: 1
ml-slide: 5
ml-slider: 3
nav_menu_item: 276
oembed_cache: 124
page: 26
post: 34
product: 1206
product_variation: 2014
revision: 1140
shop_coupon: 3
shop_order: 1875
sidebar_instance: 6
tablepress_table: 10
wp_block: 7
wp_global_styles: 1

Security

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

Active Plugins (44)

TablePress: by Tobias Bäthge – 2.0.2
Akismet Anti-Spam: by Automattic – 5.0.2
Banner Management For WooCommerce: by theDotstore – 2.4.0
Classic Widgets: by WordPress Contributors – 0.3
GTM4WP: by Thomas Geiger – 1.16.2
Email Templates: by wpexpertsio – 1.4.2
Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.3
Fix Alt Text: by Fix Alt Text – 1.3.4
Homepage Control: by WooThemes – 2.0.3
OMGF: by Daan from Daan.dev – 5.5.2
Smash Balloon Instagram Feed: by Smash Balloon – 6.1
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.22
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.7
Max Mega Menu - StoreFront Integration: by megamenu.com – 1.0.3
Max Mega Menu: by megamenu.com – 3.0
Payment Gateways per Products for WooCommerce: by WPWhale – 1.7.2
Perfect Brands for WooCommerce: by QuadLayers – 2.5.3
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.221

Rank Math SEO PRO: by Rank Math – 3.0.23
Rank Math SEO: by Rank Math – 1.0.105
Simple Social Icons: by StudioPress – 3.1.1
Storefront Blog Customiser: by WooCommerce – 1.3.0
Storefront Powerpack: by WooCommerce – 1.6.2
TablePress Extension: Responsive Tables: by Tobias Bäthge – 1.8
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.4
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.4
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
Widget Context: by Kaspars Dambis – 1.3.2
WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.7.0
Product Feed ELITE for WooCommerce: by AdTribes.io – 1.3.6
Product Filter by WooBeWoo: by WooBeWoo – 2.2.6
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.17
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.17
WooCommerce PayFast Gateway: by WooCommerce – 1.5.0
WooCommerce: by Automattic – 7.2.2
Woo Product Filter PRO: by WooBeWoo – 2.2.2
Wordfence Security: by Wordfence – 7.8.2
WP Crontrol: by John Blackbourn & crontributors – 1.15.1
WP File Manager: by mndpsingh287 – 7.1.7
WP Reset: by WebFactory Ltd – 1.96
WP Rollback: by GiveWP.com – 1.7.2
WP Social Ninja: by WPManageNinja LLC – 3.9.0
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.11.0

Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.2

Inactive Plugins (2)

LiteSpeed Cache: by LiteSpeed Technologies – 5.3.1
Woocommerce upcoming Products: by Mohaiminul Islam – 1.5.9.2

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Must Use Plugins (1)

WP STAGING Optimizer: by René Hermenau – 1.5.1

Settings

API Enabled: ✔</img>
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
woosb (woosb)
pw gift card (pw-gift-card)

Taxonomies: Product Visibility: rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)

Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #27 - /shop/
Basket: #28 - /basket/
Checkout: #29 - /checkout/
My account: #30 - /my-account/
Terms and conditions: ❌</img> Page not set

Theme

Name: Storefront Blank Child Theme
Version: 1.0
Author URL: http://www.pootlepress.com
Child Theme: ✔</img>
Parent Theme Name: Storefront
Parent Theme Version: 4.2.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔</img> Next scheduled: 2023-01-06 13:51:18 +02:00
Options: ✔</img>
Notes: 20
Onboarding: completed

Action Scheduler

Complete: 6,868
Oldest: 2022-12-08 05:22:07 +0200
Newest: 2023-01-06 05:57:24 +0200

Failed: 6
Oldest: 2020-06-27 01:15:26 +0200
Newest: 2022-11-21 13:22:37 +0200

Pending: 3
Oldest: 2023-01-06 12:02:14 +0200
Newest: 2023-01-31 07:14:29 +0200

Status report information

Generated at: 2023-01-06 06:58:53 +02:00
`

Saif

(@babylon1999)

3 years, 5 months ago

Hello @brucemacg,

Checking your report the child theme is actually not made by the WooCommerce team.

Can you please remove the child theme temporarily and test this with Storefront only?

You can also try contacting Pootlepress, the team behind the child team.

Let us know how it goes!

Thread Starter

brucemacg

(@brucemacg)

3 years, 5 months ago

I activated Storefront and while the display does not look good, the body is displayed much better. (Not only 2 or 1 products or categories side by side. The “product grid” is formatted correctly.

BTW, the theme says Pootlepress, but it’s actually a blank child theme with custom code that I have added. So, I guess I need to go through all the custom code trying to find out what is causing this behaviour… This could take a while, but I will.

However, can we temporarily add some custom CSS to target these ‘problematic” devices and simply format the main site content to populate across the screen (Three across , then down). This will give me time to sort the fundemental issue, while I try debug.

I tries this code, but it’s not working. Can you possibly assist?

@media only screen

and (min-device-width: 810px)

and (max-device-width: 1080px)

{

/* Styles go here */

.site-content {

Width: 100%;

Margin: 0;

}

Thread Starter

brucemacg