Critical error on form submission

  • Resolved bellavictor

    (@bellavictor)


    3 years, 6 months ago

    I have installed Give WP on my website. I have connected both stripe and paypal as a payment gateway, and after attempting to submit the form, I get a critical error. The error log from the most recent form submission reads as follows:
    {
        “exception”: {
            “File”: “Revenue.php”,
            “Line”: 119,
            “Message”: “An error occurred when processing Donation #26611. To insert revenue, please provide valid donation_id, form_id, amount.”,
            “Code”: 0
        }
    }

    my SQL Verion: 5.7.23-23
    my domain: https://www.lifewithbella.com/


    Any input on how to resolve this issue would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • stephanieliy

    (@stephanieliy)

    3 years, 6 months ago

    Hi @bellavictor,

    Glad you reached out. Let’s start with a look at your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    I suspect either something is amiss with your revenue table, or that specific donation is missing some information. Your system information will tell me if your revenue table is having trouble.

    If that table is in good shape, we’ll want to take a look at Donation #26611. It is likely missing some essential information like an amount, donation ID or form ID. You can check this by navigating to Donations > Donations and searching for that specific donation number. Then, click to enter the detailed view and check to make sure it has those elements I mentioned above. Sometimes this is as simple as editing in the missing information.

    Let me know if you have any questions about this in the meantime, I’m happy to help.

    stephanieliy

    (@stephanieliy)

    3 years, 6 months ago

    Hi @bellavictor,

    It’s been a bit since we’ve heard back, and I know troubleshooting can sometimes need a little extra time. I’m marking this as resolved for now, but if you still have questions you can create a new ticket and we’ll be happy to give things a look. Happy Fundraising!

Viewing 2 replies - 1 through 2 (of 2 total)

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