Cart amount after coupon code not send to Stripe

  • Resolved michaelfraydk

    (@michaelfraydk)


    3 years, 3 months ago

    On my new website a have one product / service. Price is 1200 DKK.

    If I apply a discount code that gives 50% discount,, 600 DKK is the total. When I enter credit card details etc and pay, transaction is complete BUT Stripe has charged the card with the full price of 1200 DKK (without any discounts).

    The Stripe log show that the requested amount was DKK 1200.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • xue28 (woo-hc)

    (@xue28)

    3 years, 3 months ago

    Hi @michaelfraydk

    Thanks for reaching out!

    I replicated the scenario on my personal site, however, I was unable to reproduce the issue on my end here. The 50% discount was reduced from the total order amount as seen below:

    Can you please try to replicate this order again using Stripe’s Test Mode and see if the error still persists?

    If so, then please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Let us know how it goes!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 years, 2 months ago

    As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.

Viewing 2 replies - 1 through 2 (of 2 total)

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