Subscriptions Not Working, (even with guest checkout is off)

  • Resolved mra707

    (@mra707)


    3 years, 4 months ago

    Hi, Payments are failing to process when signing up to a subscription with this PayPal plugin. Vault is activated in PayPal developer settings and I’ve even tested it with guest checkout deactivated too. Initial payment will be on hold and then cancel after a few minutes.

    Here is the error log from woocommerce

    2022-10-07T00:22:08+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Request Body: {"customer_id":"ktfcc1efaf217f336"}
Response Debug ID: 70f2fc0387a8
Response: Array
(
    [code] => 200
    [message] => OK
)

    Thank you in advance for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Femi

    (@femiyb)

    3 years, 4 months ago

    Hello @mra707

    To better judge what could be causing this, we will need some additional information, we will be interested in a copy of your WooCommerce system report and your latest PayPal Payments log files (we will need a complete log file).

    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Regards,
    Femi.

    Thread Starter mra707

    (@mra707)

    3 years, 4 months ago

    Hello, I have submitted the additional information requested. Looking forward to the solution, thanks!

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 4 months ago

    thank you!

    Thread Starter mra707

    (@mra707)

    3 years, 4 months ago

    Hi, I am still waiting for a resolution to this issue.
    It seems payments need to be manually authorized on the paypal website to receive payments. But that will not save the payment method and the subscription status then would need to me manually altered.

    Can you please check my response in the support request form. I provided a video and screenshots of the issue.

    We need to launch soon, your help will be greatly appreciated.

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 4 months ago

    Hello @mra707

    Sorry for the delay, I just replied to your last message. I think this is related to an issue related to this.

    Please let me know if my last response helped you resolve the issue.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 4 months ago

    This case was resolved by the merchant activating Reference Transactions on his account. Marking thread as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Subscriptions Not Working, (even with guest checkout is off)’ is closed to new replies.