Hi there @inscriptionweb 👋🏽!
Thank you for reaching out to MailPoet Support!
For some time now I have had a problem with the subscription to a newsletter. The system returns me “An error occurred while processing the request, please try again later.”
Sure thing, if you’re seeing this error message when using a MailPoet 3 version higher than 3.60.4, it means the subscription form is not working as expected because your website is using an older jQuery version.
We recommend using jQuery 3.6.0 and we only support 2.2.4+ or 1.12.4+, so you’ll need to update the jQuery version for your website in order to get it fixed. Alternatively, you can roll back to an older version of MailPoet 3 (not recommended).
If you’re using a recent version of jQuery and the error persists, it could be that you have ModSecurity enabled and it’s blocking the requests coming from our form. In this case, we recommend contacting your hosting support to see if ModSecruity is enabled and if you can disable it for the page where the form is placed.
Cheers!
Hello,
Thank you for your help.
I have taken the necessary steps to update the jQuery version. Unfortunately it didn’t work.
I changed my theme and it worked. I think there is a compatibility problem with the Astra theme.
Thanks again for your help.
Sincerely
Serge
