Plugin Caused Site Failure

  • Resolved rizekna

    (@rizekna)


    3 years, 6 months ago

    I have had WP Super Cache for two years with no issues. Today I got an email with the error below and I called Bluehost who deactivated the plugin. My site was completely down until they deactivated the WP Super Cache plugin. They advised that it was caused my site to go down. They also advised to reach out to the Developer to see why this happened. Please advise. 

    Error Details
=============
An error of type E_ERROR was caused in line 49 of the file /home1/ointiimy/public_html/wp-content/plugins/jetpack/functions.is-mobile.php. Error message: Uncaught Error: Class 'Automattic\Jetpack\Device_Detection' not found in /home1/ointiimy/public_html/wp-content/plugins/jetpack/functions.is-mobile.php:49
Stack trace:
#0 /home1/ointiimy/public_html/wp-content/plugins/wp-super-cache/plugins/jetpack.php(76): jetpack_is_mobile()
#1 /home1/ointiimy/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php(517): wp_super_cache_jetpack_cookie_check('marginofbeauty....')
#2 /home1/ointiimy/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php(550): do_cacheaction('wp_cache_check_...', 'marginofbeauty....')
#3 /home1/ointiimy/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php(32): wp_cache_check_mobile('marginofbeauty....')
#4 /home1/ointiimy/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php(85): get_wp_cache_key()
#5 /home1/ointiimy/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php(352): wp_super_cache_init()
#6 /home1/ointiimy/public_html/wp-settings.php(451): wp_cache_postload()
#7 /home1/ointiimy

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mark (a11n)

    (@thingalon)

    3 years, 6 months ago

    Hi @rizekna,

    Thank you for writing in about this issue.

    Jetpack 11.5 was recently released, and it appears there’s a conflict between it and the way Super Cache’s “Jetpack Mobile Themes” feature was implemented.

    I’ve just released a fix for Super Cache in version 1.9.1, so it should be safe to install that version.

    Thanks again for letting us know about the issue you ran into.

    Thread Starter rizekna

    (@rizekna)

    3 years, 6 months ago

    Thank you. I already have that version. Should I delete it and reinstall it?

    Plugin Contributor Mark (a11n)

    (@thingalon)

    3 years, 6 months ago

    Hi @rizekna,

    Apologies for my late response.

    I released WP Super Cache 1.9.1 after you reported the issue last week. I suspect your WordPress site has auto-updated to version 1.9.1.

    Provided you have 1.9.1 installed, it should be safe to reactivate the plugin now.

    Please let me know if you run into any troubles!

Viewing 3 replies - 1 through 3 (of 3 total)

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