Repeated e-mails about reconnecting

  • Resolved acekin

    (@acekin)


    3 years, 6 months ago

    I appreciate the warning, but don’t quite get it! I have received 4-5 messages that say:

    =================
    Uh-oh
    It seems that there are no stats to show right now.

    If you can see the site data in your Search Console and Analytics accounts, but not here, then try reconnecting your account and make sure that the correct properties are selected in the Analytics Settings.
    =================
    And, I have checked, reconnected although Google told me that Rank Math already has access to too many things. I am not sure what is going on and how to fix it. Is the solution to disconnect Rank Math from Google to stop these warning e-mails?

    Thank you,

    Cemal

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    3 years, 6 months ago

    Hello @acekin,

    Thank you for contacting the support and sorry for the inconvenience caused.

    The emails you are getting are the email reports sent by our plugin and should contain the data from our Analytics dashboard. Please make sure that there is data in WP Dashboard > Rank Math > Analytics.

    If you see zero stats there, please follow this guide to start a manual data fetch: https://rankmath.com/kb/delete-old-analytics-data/

    Once there is data in the Analytics dashboard, you should receive that in the email reports instead of the warning. You can also disable the Email Reports from WP Dashboard > Rank Math > General Settings > Analytics.

    Hope that helps. Let us know if you need any other assistance.

    Thread Starter acekin

    (@acekin)

    3 years, 6 months ago

    I see! Thanks, but it would have been better if the instructions I shared included the solution you provided rather than pointing me to Google Analytics. I started the manual update and now waiting, 2 hours and 12 minutes left.

    Thanks,

    Cemal

    Plugin Support Rank Math Support

    (@rankmathteam)

    3 years, 6 months ago

    Hello @acekin,

    When email reports are empty, it usually means that there is no data in our analytics, and that’s why we ask users to make sure that there is data in their GSC and GA accounts. However, you are correct, the instruction for manual data fetch in the email will be more helpful for the users.

    We have forwarded your suggestion to the concerned team, and they will surely consider this.

    Please wait for the data fetch to complete, and you should receive the correct stats in your next email report.

    Don’t hesitate to get in touch in case you need our assistance with anything else.

    Thread Starter acekin

    (@acekin)

    3 years, 6 months ago

    @rankmathteam there is now data in the local Analytics section. I presume the next e-mail will just echo them. A related suggestion may be to inform on the Analytics section when the expected data are missing with a tip on how to fix it. Since I am using the not premium version, I thought it was normal to have those numbers missing.

    Thanks,

    Cemal

    • This reply was modified 3 years, 6 months ago by acekin.
    Plugin Support Rank Math Support

    (@rankmathteam)

    3 years, 6 months ago

    Hello @acekin

    You can send a test email by following this guide:
    https://rankmath.com/kb/seo-email-reporting/#enabling-email-reports
    https://domain.com/?rank_math_analytics_report_preview=1&send=1

    Sure, we have added a suggestion internally to improve the error reporting.

    Hope that helps. Thank you.

    Thread Starter acekin

    (@acekin)

    3 years, 6 months ago

    Thank you, that worked. The e-mail now has statistics.

    Cemal

    Plugin Support Rank Math Support

    (@rankmathteam)

    3 years, 6 months ago

    Hello @acekin

    Glad that helped.

    Please feel free to reach out to us in case you need any other assistance, we are here to help.

Viewing 7 replies - 1 through 7 (of 7 total)

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