Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Possibly the database you have does not have the record for those plugin?
Thanks,
Bryle
hello.
I have.
However, plugins and themes added after backup are
Even after restoring, there are plugins and themes that were added without being activated.
Previous UpdraftPlus never had this problem.
Are there any problems?
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
To help us work out the cause of your problem, can you please send us a copy of the restoration log only?
You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
You can send the log file and copy the contents into an online tool (such as http://pastebin.com/ )
Regards,
Bryle
hello.
I have personal information, so can I send it by email?
If you restore themes, plugins and database, then plugins and themes are activated automatically otherwise themes and plugins will be installed but not activated.
Hope it helps you.
Thank you.
that’s right!
Restoring the database and everything from a backup
Plugins and themes installed after backup are
It will be restored as is.
However, it is not activated.
If it is true, plug-ins installed after backup, etc.
It shouldn’t appear when you restore…
It’s not active, but I don’t know why it’s being restored together…
Unfortunately, according to this forum policy, we can’t give our email address here.
We can’t help you without restoring log.
Can you please send me the backup log after obscuring your site’s and your personal information? so we can investigate the issue.
To send me the backup log, please follow the below steps:
1) Open the log file on your computer using a button in the UpdraftPlus settings page (or, if you can’t access your settings page, use your web hosting file manager or use FTP to download it from the folder wp-content/updraft in your WordPress install).
2) Go to https://www.pastebin.com
3) Copy and paste your log file there, note the link you are given, and then paste that link in your support topic.
If the log file is longer than fits into a single pastebin post, then you can cut it into multiple parts.
hello.
log
https://pastebin.com/raw/7Y3h4HZs
The state at the time of the first backup is
Plugins: Classic Editor, UpdraftPlus, WP Fastest Cache.
Theme: Twenty Twenty, Twenty Twenty.
Back up in this state.
And then do a fresh install.
Plugins: Download Manager, Premium Packages - Sell Digital Products Securely, WP Table Builder.
Restore the first backup in this state.
Then, the three plug-ins installed after the first time are restored as they are.
but not active.
Normally, only the first backup is restored,
Plugins and themes installed or added after that should not be restored...
Why?
Hi,
Apologies for the delay.
The backup appears to complete with no issues.
Can you also send us the restoration log from the wp-content/updraft directory of your site via FTP?
hello.
sorry.
Which FTP should I connect to?
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
FTP to your website files. Then navigate to wp-content/updraft to retrieve the restoration log.
Thanks,
Bryle
