@gemmanltd Do you see any messages in php error log or debug.log files?
You can turn on debugging by adding these lines to your wp-config.php file
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
hello thank you for replying.
i apologize, i do not have much knowledge in this…
can you please assist me to where i can find it.
thank you
Log into your server via SSH or FTP.
Edit the wp-config.php file using SSH or your FTP client.
Near the bottom of the file you’ll see the following:
define(‘WP_DEBUG’, false);
Adjust that line to these three lines:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
define( ‘WP_DEBUG_LOG’, true );
It’s not recommended to change WP_DEBUG_DISPLAY to true. This is because any errors will then display on your live website. By enabling WP_DEBUG_LOG, you can view the same errors in your /wp-content/debug.log file.
When an error is thrown in WordPress, it will write to a file titled debug.log. This file is located in your /wp-content/ directory. Open this file using SSH or your FTP client to view the debug report.
hi i login to the server
and see
FTP accounts and SSH Access.
i clicked into both but can’t see the command you advise.
thank you
@gemmanltd We are not talking about logging into your hosting account / cpanel.
If you login to your server using ssh or use FTP to connect to you server, you’ll see a list of files (WordPress core files, your theme, plugins, etc) where you can find wp-config.php in the root directory and you can do necessary changes.
hi, i have finally found how to edit .
however after i follow your step to change the 3 lines.
this message pop up
Unable to connect to backend.
Access denied.
HTTP error 403
and now my website is locked
Hi @gemmanltd
If that happens when you edit the file and trying to save it, then your hosting provider denies that change. The change you made only enables debug logging and nothing else.
Even if you have misspelled something and left semi colon at the end of the line, then it should only throw a syntax error. So please contact your hosting provider.
Also, even though the website is locked you can still do ssh/ftp and undo your changes to see if that fixes the issue.
Hello Venkat,
i apologize.. but i’m really struggle with above intruction.
i downloaded a plugin call file manager to try to change.
thats all i can do.
i don’t know where to login and find all these files.
it took me a whole weekend to find the plugin.
i’m only an owner of the website . i do not know any IT languguage
pleasa assit.
thank you!
Hi @gemmanltd
This article should help you with FTP without need to access the website.
https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Let me know, if you need further help
hi i have downloaded the filezilla.
i am up to the step it tell me to enter the host , user, password informaiton.
i couldn’t find these info in the FTP account in my cPanel.
please asssit
i would like to say thank you for your patient for guiding in advance..
as it did took me approx 3 hours to get the above stage.
thank you and continue for guidance,.\
Hi @gemmanltd
Those details should have emailed to you when you signup for the hosting account.
Usually, If you haven’t set it up,
hostname => will be your domain name
username => will be your username for hosting account
password => will be your password for hosting account
Are you sure your hosting uses cPanel? Then it should be available as per their website and demo site
https://cpanel.net/products/cpanel-whm-features/
If all the above fails, you could contact your hosting provider and ask for the FTP user account details
sorry i will need to get back later.
i have just updated to wordpress 6.1 and the website is completely down.
messagin showing
there’s a critical error on website.
i called my host, and they couldn’t help.
i don’t know what to do next.
hi i got the website running again. deactivated all plugins and tried.
the issue is the WP-Optimize Premium – Clean, Compress, Cache plugin
the one i am trying to do preload etc.
only plugin has issue.
may i know whats my step next?
