• Resolved Goldenratio22

    (@agencjagoldenratio)


    Hello, last few orders that were made on my store was autommaticly cancelled even though it was paid by payment gateway. Everything works perfect when client choose cash on delivery.
    This is my system raport

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://teasome.pl
    Site address (URL): https://teasome.pl
    WC Version: 6.9.4
    REST API Version: ✔ 6.9.4
    WC Blocks Version: ✔ 8.3.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: pl_PL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 900
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.25-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.9.4
    WC Database Prefix: wpna_
    Całkowity rozmiar bazy danych: 171.66MB
    Rozmiar bazy danych: 164.25MB
    Rozmiar indeksu bazy danych: 7.41MB
    wpna_woocommerce_sessions: Dane: 1.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_woocommerce_order_itemmeta: Dane: 0.06MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_actionscheduler_actions: Dane: 0.06MB + Indeks: 0.11MB + Silnik InnoDB
    wpna_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_actionscheduler_logs: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_comments: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
    wpna_e_events: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_e_notes: Dane: 0.02MB + Indeks: 0.17MB + Silnik InnoDB
    wpna_e_notes_users_relations: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_e_submissions: Dane: 0.02MB + Indeks: 0.27MB + Silnik InnoDB
    wpna_e_submissions_actions_log: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB
    wpna_e_submissions_values: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_gla_budget_recommendations: Dane: 0.22MB + Indeks: 0.14MB + Silnik InnoDB
    wpna_gla_merchant_issues: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_gla_shipping_rates: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_gla_shipping_times: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_ig_actions: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB
    wpna_ig_blocked_emails: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_campaigns: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_ig_contactmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_ig_contacts: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_ig_contacts_ips: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_ig_contact_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_ig_custom_fields: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_forms: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_links: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_ig_lists: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_lists_contacts: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_ig_mailing_queue: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_ig_queue: Dane: 0.02MB + Indeks: 0.13MB + Silnik InnoDB
    wpna_ig_sending_queue: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_temp_import: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_unsubscribe_feedback: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_wc_cart: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB
    wpna_ig_wc_guests: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_ig_workflows: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ig_workflows_queue: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_post_types: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_reviews: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_review_comments: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_review_guests: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_review_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_review_types: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_smart_filters_indexer: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_jet_taxonomies: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_litespeed_url: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_litespeed_url_file: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB
    wpna_mailchimp_carts: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_mailchimp_jobs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_mailerlite_forms: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_mec_attendees: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_mec_bookings: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_mec_dates: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_mec_events: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_mec_occurrences: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_mec_users: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_newsletter: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_newsletter_emails: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_newsletter_sent: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_newsletter_stats: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_newsletter_user_logs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_ninja_charts: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_options: Dane: 67.08MB + Indeks: 0.19MB + Silnik InnoDB
    wpna_postmeta: Dane: 64.52MB + Indeks: 3.03MB + Silnik InnoDB
    wpna_posts: Dane: 28.52MB + Indeks: 0.52MB + Silnik InnoDB
    wpna_rank_math_analytics_objects: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_rank_math_internal_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_rank_math_internal_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_rank_math_redirections: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_rank_math_redirections_cache: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_termmeta: Dane: 0.09MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_term_relationships: Dane: 0.06MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_usermeta: Dane: 0.16MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_wc_admin_notes: Dane: 0.06MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
    wpna_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
    wpna_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wpf_filters: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
    wpna_wpf_meta_keys: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_wpf_meta_values: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_wpf_meta_values_bk: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_yoast_indexable: Dane: 0.20MB + Indeks: 0.09MB + Silnik InnoDB
    wpna_yoast_indexable_hierarchy: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
    wpna_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
    wpna_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
    wpna_yoast_seo_links: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
    
    ### Post Type Counts ###
    
    attachment: 478
    custom_css: 1
    elementor_font: 1
    elementor_library: 10
    es_template: 1
    is_search_form: 1
    jet-engine: 1
    jet-smart-filters: 8
    mc4wp-form: 1
    mec_calendars: 1
    mec-events: 3
    nav_menu_item: 43
    oembed_cache: 3
    page: 19
    polylang_mo: 2
    post: 36
    product: 57
    product_variation: 50
    revision: 2084
    shop_coupon: 2
    shop_order: 20
    tribe_events: 8
    tribe_organizer: 1
    tribe_venue: 5
    wc_whsm: 1
    wcp_ruleset: 4
    wp_global_styles: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    Polylang: przez WP SYNTEX – 3.2.7
    FiboSearch - AJAX Search for WooCommerce: przez FiboSearch Team – 1.20.0
    Hide Shipping Method For WooCommerce: przez theDotstore – 1.3.2
    3r Elementor Timeline Widget: przez B.M. Rafiul Alam – 1.9
    Akismet antyspam: przez Automattic – 5.0.1
    Conditional Payments for WooCommerce: przez Lauri Karisola / WP Trio – 2.3.1
    Polylang Connect for Elementor: przez Creame – 2.3.1
    Elementor Pro: przez Elementor.com – 3.7.7
    Elementor: przez Elementor.com – 3.7.7
    Essential Addons for Elementor: przez WPDeveloper – 5.3.2
    Google Listings and Ads: przez WooCommerce – 2.1.3
    Health Check & Troubleshooting: przez Społeczność WordPress.org – 1.5.0
    JetSmartFilters: przez Crocoblock – 2.3.13
    Loco Translate: przez Tim Whitlock – 2.6.2
    Magee Shortcodes: przez Hoosoft – 2.1.0
    Zapłać z paynow.pl: przez mElements S.A. – 2.4.10
    Kalendarz wydarzeń: przez Kalendarz wydarzeń – 6.0.1.1
    Converter for Media: przez matt plugins – 5.2.4
    Woo Align Buttons: przez 320up – 3.6.7
    Cart All In One For WooCommerce: przez VillaTheme – 1.1.9
    InPost dla WooCommerce: przez Inspire Labs – 2.0.26
    Płatności WooCommerce: przez Automatyczne – 4.8.1
    WooCommerce: przez Automattic – 6.9.4
    Custom Product Tabs for WooCommerce: przez YIKES
    Inc. – 1.7.9
    
    ### Inactive Plugins (2) ###
    
    LiteSpeed Cache: przez LiteSpeed Technologies – 5.2.1
    Rank Math SEO: przez Rank Math – 1.0.98.2
    
    ### Must Use Plugins (2) ###
    
    Elementor Safe Mode: przez Elementor.com – 1.0.0
    Health Check Troubleshooting Mode: przez  – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: PLN (zł)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Strona sklepu: #15 - /sklep/
    Koszyk: ❌ Strona nie zawiera shortcode [woocommerce_cart] ani bloku woocommerce/cart.
    Zamówienie: ❌ Strona nie zawiera shortcode [woocommerce_checkout] ani bloku woocommerce/checkout.
    Moje konto: ❌ Strona nie zawiera shortcode [woocommerce_my_account].
    Regulamin: #1014 - /regulaminy/
    
    ### Theme ###
    
    Name: Hello Elementor
    Version: 2.6.1
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny
    którego nie jesteś autorem
    polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-10-11 09:21:15 +02:00
    Options: ✔
    Notes: 71
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 4.8.1
    Connected to WPCOM: Nie
    Blog ID: -
    Account ID: -
    
    ### Action Scheduler ###
    
    Zakończ: 91
    Oldest: 2022-09-30 08:22:41 +0000
    Newest: 2022-10-10 11:19:11 +0000
    
    Niepowodzenie: 1
    Oldest: 2022-07-21 18:30:20 +0000
    Newest: 2022-07-21 18:30:20 +0000
    
    Oczekujące: 3
    Oldest: 2022-10-11 09:14:18 +0000
    Newest: 2022-10-14 08:39:41 +0000
    
    ### Status report information ###
    
    Generated at: 2022-10-10 15:06:29 +02:00
    
    <strong>This is my last fatal error. I think it can be connected with this error.</strong>
    
    

    2022-10-10T06:31:52+00:00 CRITICAL Uncaught Error: Call to a member function get() on null in /home/host947626/domains/teasome.pl/public_html/wp-content/themes/hello-elementor/functions.php:288
    Stack trace:
    #0 /home/host947626/domains/teasome.pl/public_html/wp-includes/class-wp-hook.php(307): bbloomer_gateway_disable_for_shipping_rate(Array)
    #1 /home/host947626/domains/teasome.pl/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array)
    #2 /home/host947626/domains/teasome.pl/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(163): apply_filters(‘woocommerce_ava…’, Array)
    #3 /home/host947626/domains/teasome.pl/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Payments.php(89): WC_Payment_Gateways->get_available_payment_gateways()
    #4 /home/host947626/domains/teasome.pl/public_html/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Tasks/Payments.php(70): Automattic\WooCommerce\Admin\Features\OnboardingTasks\Tasks\Payments::has_gateways()
    #5 /hom w /home/host947626/domains/teasome.pl/public_html/wp-content/themes/hello-elementor/functions.php w linii 288`

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @agencjagoldenratio

    Thanks for reaching out!

    Hello, last few orders that were made on my store was autommaticly cancelled even though it was paid by payment gateway

    Can you please share the following for us to address you further?

    – payment gateway used for these orders
    – screenshot of the Order Notes of one of these orders

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Thread Starter Goldenratio22

    (@agencjagoldenratio)

    Hello, thank you for the answear.The payment gateway is “Zapłać z paynow.pl” author: mElements S.A. by bluemedia SA.
    Here is a screenshot. It’s not english but it says that the order was cancelled due to reached time limit. But the problem is because it was paid right after order was made.
    https://snipboard.io/mGZ12g.jpg

    Saif

    (@babylon1999)

    Hello @agencjagoldenratio,

    Please navigate to WooCommerce > Settings > Products > Inventory and try increasing the value below:


    Link to image: https://i.imgur.com/zeazrT4.png

    Generally speaking, it’s up to the payment gateway what to do with the order once the customer has paid and since you’ve mentioned COD works fine, then it’s clear the problem is caused by the plugin.

    The best place you can take this to is the plugin author, perhaps we can help based on their reply.

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘orders were autommaticly cancelled even though it was paid’ is closed to new replies.