WordPress banner image not showing

  • Heather Cowan

    (@tillyt)


    3 years, 6 months ago

    Hi,

    I recently went and changed one of the banner pictures on my website, I took out the png image and instead used a webp image. Since doing that I’ve noticed that on my desktop the image no longer displays. I went and put the png image back but still no image displaying. The webp images seem to display fine on the mobile and tablet but for some reason the desktop banner image will not show. I tried to add another new image tab on the banner but again it does not display the image when you update it. I don’t know what is wrong. I recently installed wprocket and have cloudflare, could this have an impact? I don’t know if its a caching issue? I have cleared cache on browser though. Please see below link where you’ll see it just shows green screen. I use elementor
    https://snipboard.io/OfGlQM.jpg

    • This topic was modified 3 years, 6 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Heather Cowan

    (@tillyt)

    3 years, 6 months ago

    Also further to above, I was looking in gtmetrix and if you go to the waterfall tab and if you go to url’s, the banner url comes up in red and shows ‘404’
    I’m not a web developer so I have no idea what this all means, it just caught my eye because it’s in red and it happens to be the banner that is not working. Thought maybe somebody clued up will know what is then causing my banner not to show. I wouldn’t mind so much if I could just create another banner but it looks like even adding another banner the images do not show.

    https://snipboard.io/Wm54Nw.jpg

    Tim Burkart

    (@bigmoxy)

    3 years, 6 months ago

    Did you resolve this? I see a slider now with all images displaying.

    Thread Starter Heather Cowan

    (@tillyt)

    3 years, 6 months ago

    Hi Tim,

    Yes as I was shutting down my computer I noticed the image had come back again. I followed a few suggestions from an old post, they suggested clearing all cache on browser and cache on wordpress and also one of the suggestions on old post was to go to elementor, tools and click on ‘regenerate files & data’ – so I did that as well so I’m guessing one of those did the trick. Thanks for asking

Viewing 3 replies - 1 through 3 (of 3 total)

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