popup builder, multiple plugins just crashed WP site!

  • Resolved gguldens

    (@gguldens)


    3 years, 6 months ago

    I just got a message from WP that a fatal error has occurred. The text is as follows:

    WordPress version 6.0.2
Active theme: Agency Pro (version 4.3.0)
Current plugin: Popup Builder (version 4.1.13)
PHP version 8.0.22

Error Details
=============
An error of type E_ERROR was caused in line 216 of the file /var/www/goldysbrand.com/wp-content/plugins/popup-builder/com/libs/WOOSL_CodeAutoUpdate.php. Error message: Uncaught Error: Attempt to assign property "slug" on string in /var/www/goldysbrand.com/wp-content/plugins/popup-builder/com/libs/WOOSL_CodeAutoUpdate.php:216
Stack trace:
#0 /var/www/goldysbrand.com/wp-content/plugins/popup-builder/com/libs/WOOSL_CodeAutoUpdate.php(98): sgpb\WOOSL_CodeAutoUpdate->postprocess_response('...')
#1 /var/www/goldysbrand.com/wp-content/plugins/popup-builder/com/libs/WOOSL_CodeAutoUpdate.php(105): sgpb\WOOSL_CodeAutoUpdate->getVersionInfoFromApi()
#2 /var/www/goldysbrand.com/wp-content/plugins/popup-builder/com/libs/WOOSL_CodeAutoUpdate.php(154): sgpb\WOOSL_CodeAutoUpdate->getVersionInfo()
#3 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(309): sgpb\WOOSL_CodeAutoUpdate->check_update(Object(stdClass))
#4 /var/www/goldysbrand.com/wp-includes/plugin.php(191): WP_Hook->apply_filters(Object(stdClass), Array)
#5 /var/www/goldysbrand.com/wp-includes/option.php(1992): apply_filters('...', Object(stdClass), '...')
#6 /var/www/goldysbrand.com/wp-includes/update.php(354): set_site_transient('...', Object(stdClass))
#7 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(307): wp_update_plugins('')
#8 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#9 /var/www/goldysbrand.com/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#10 /var/www/goldysbrand.com/wp-admin/admin.php(385): do_action('...')
#11 /var/www/goldysbrand.com/wp-admin/plugins.php(10): require_once('...')
#12 {main}
  thrown

    Tee following popup builder plugins had to be deactivated because they showed the same error:
    popup builder
    popup builder geo targeting
    popup builder subscription plus

    Went to the page for the paid popup builder and was unable to login to post any support request there!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @gguldens,

    We are sorry to hear that you are facing issues.
    May we know what actions/steps leaded to the above-mentioned error?

    Regards,
    Popup Builder Team

    Thread Starter gguldens

    (@gguldens)

    3 years, 6 months ago

    Various updates have been happening, but never expected this from popup builder.

    Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @gguldens,

    Thank you for your response.
    May we know what type of updates have been happening?
    Have you updated the Popup Builder core/free plugin, or have you deleted the core plugin and reinstalled it?
    Could you please elaborate further so that we can advise you accordingly?

    Regards,
    Popup Builder Team

    Thread Starter gguldens

    (@gguldens)

    3 years, 6 months ago

    Various plugins. I do not have a list of what and when was updated. All showed up in the plugins list an having an update available.

    Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @gguldens ,

    Thanks for getting back to us.

    Kindly ask you to provide the following information, so we can assist further:

    1. The steps/actions you took before the error appeared.

    2. The system information file.

    You can retrieve it from here:

    How to Retrieve the “System Information” File

    You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
    Click here – https://prnt.sc/174oX-9Hspki

    Choose the Get Transfer Link option and then place the link here – https://prnt.sc/_lQH0Rh20sme

    Thanks,
    Popup Builder Team

    Thread Starter gguldens

    (@gguldens)

    3 years, 6 months ago

    popup builder plugin is one of the plugins that has crashed my wordpress. What you are asking me to retrieve, the system information, REQUIRES going into popup builder in my menu, which I cannot do because it is deactivated due to it crashing wordpress.

    I had notifications of available plugins to install, and I installed them.

    I do not have an list or record of what got installed and when.

    I provided all the information I have in the opening post to this thread.

    Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @gguldens ,

    Thanks for the clarifications.

    Kindly ask you to follow the steps below:

    1. Please delete all the codes which include “sgpb-license” text from wp_options table database. Please keep in mind that wp_options table database has more than one page. Make sure to check all the pages.

    2. Please delete all the codes which include “sgpbPopupBuilderRegisteredPlugins” text from wp_options table database as well. Make sure to check all the pages.

    Make sure you have the latest core/free plugin installed. It should be Version 4.1.13 .

    Before going through the above-mentioned steps, we would kindly ask you to delete all the Popup Builder plugins including the free/core one from your WP.
    Afterward, please follow the above-mentioned steps.

    Hope this helps.

    Thanks,
    Popup Builder Team

Viewing 7 replies - 1 through 7 (of 7 total)

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