URL excluded but still causing a problem | WordPress.org

Resolved winterstreet
(@winterstreet)

3 years, 7 months ago

Hello, I have a Gravity form that also uses a HIPAA extenison (https://wordpress.org/plugins/codemonkeys-hipaa-forms/). Some users are getting a message that their submission appears to be spam https://share.getcloudapp.com/9Zug0A4n

This is after I added the URL to be excluded in the Cleantalk settings. So I guess my first question is if that warning message looks like it is coming from Cleantalk?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 years, 7 months ago

Hello, @winterstreet
For this investigation, please contact us via our private Ticket System: https://cleantalk.org/my/support/open

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 years, 7 months ago

Hello, @winterstreet
Thank you for waiting.

We have made some fixes on our side. Now it should be good.
Please observe for a while and let us know for the result.

Also please, synchronize the plugin with your Control Panel here:
• WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 years, 7 months ago

Hello.
We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘URL excluded but still causing a problem’ is closed to new replies.

3 replies
2 participants
Last reply from: dimitrycleantalk
Last activity: 3 years, 7 months ago
Status: resolved