Kadence Override issues

  • Resolved sspools

    (@sspools)


    3 years, 8 months ago

    Hi,

    AST plugin is now overriding ‘Order Shipped’ Kadence email customizer. Since we can’t use Kadence email customizer to edit body text, we tried editing text via LASt email customer. But the text runs as one long sentence – and does not seem to accept HTML to format.

    See screenshot here of how it looks: https://prnt.sc/Yr-UJuDjPsOj

    The customiser is not allowing for any formatting at all.

    Please advise on how to resolve this.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Zorem

    (@zorem)

    3 years, 8 months ago

    Hi @sspools,
    We will fix this issue in the next version of the plugin.
    Thanks

    Thread Starter sspools

    (@sspools)

    3 years, 2 months ago

    Is there any update to this issue? We believe new updates have been released and this has not been addressed. Your plug-in conflict is limiting the information we can send to clients at time of dispatch.

    Thread Starter sspools

    (@sspools)

    3 years, 2 months ago

    Any content added to BODY TEXT is not being populated in the Competed Order email. The email is instead showing some random default text. See screenshot below:

    https://prnt.sc/uMArIhB0jnyP

    Body Text seems to work for all other email templates. Only the Order Complete/Shipped email is throwing this issue. 

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    We will fix it in the next version of the plugin.

    Thread Starter sspools

    (@sspools)

    3 years, 2 months ago

    That’s what was said five months ago.

    Thread Starter sspools

    (@sspools)

    3 years, 2 months ago

    As noted, you are hindering our capability to send CRITICAL information to clients at time of shipping. We are following up after patiently waiting for 5 months and hoped for better response than the above.

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    @sspools, I checked the AST customizer and it accept the HTML format.

    Please check this attached screenshot – https://tinyurl.com/2zmkaf3a

    Thread Starter sspools

    (@sspools)

    3 years, 2 months ago

    Thanks for looking into this deeper for us. We do not have an AST customiser – or at least I don’t now how to access it. The screenshot I sent you before are from another plug in we use to custom all our emails.

    Do I need to use another specific plug in for shipping emails? We have AST plug in. But I did not realise there was an AST email customiser. please can you explain to be a bit as such brief emails will only increase our back and forth.

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    Hi @sspools,

    Navigate to WooCommerce > Shipment Tracking > Settings and open the Fulfillment WorkFlow panel and click on the settings icon and go to the Email Content section inside the customizer and select the completed order status email and change the Email Content.

    For more information please check our documentation.

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

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