FTP Error

  • powellpeople6

    (@powellpeople6)


    3 years, 9 months ago

    How I fix this error? Unable to change connection information.
    Update failed: Failed to connect to FTP Server ourblackstyle.com:21
    To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
    Hostname ourblackstyle.com
    FTP Username ourblackstyle.com
    FTP Password
    …..

    Connection Type
    FTP FTPS (SSL)
    Proceed

    The page I need help with: [log in to see the link]

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  • Moderator threadi

    (@threadi)

    3 years, 9 months ago

    As written in the text

    If you do not remember your credentials, you should contact your web host.

    you should contact the support of your hoster.

    However: in what context does the message appear? When you want to install an update? Then WordPress obviously falls back to FTP here, which would not be necessary. That this happens, however, speaks for a problem with the permissions on directories and files. Your hosting support should be able to help you with this as well.

Viewing 1 replies (of 1 total)

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