Emails sent are recieved as unauthenticated in google

  • Resolved Anonymous User 15086720

    (@anonymized-15086720)


    3 years, 6 months ago

    Whenever I receive an email from this plugin (as a subscriber or a test email), my Gmail account receives it as unauthenticated (with a question mark next to it.). That’s not a problem if I send an email manually from the email’s actual mailbox. How I do I fix this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi there,

    Thanks for contacting us!

    Referring to the above concern, we would like to tell you it depends on various factors like Domain reputation, Email server reputation, and Content, etc.

    We recommend checking the spam score of your site by clicking here.

    This will redirect you to the spam checker’s website, where you can copy the email address from the box, paste it into your test email feature in the plugin, and send the test email.

    The spam score will then be displayed on the website (scroll down you will find).
    Please share that report with us on our support channel. That would help us in further debugging the issue.

    You can share the spam score report on our private support channel (click here)

    Happy to support!

    Thank you!`

    Thread Starter Anonymous User 15086720

    (@anonymized-15086720)

    3 years, 6 months ago

    I guess I’m just confused as to why the emails are not listed as unauthenticated when I send an individual email from the email address, but they are listed as unauthenticated if I send an email via the plugin.

    Report: https://www.mail-tester.com/test-djg5l7vlh

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi @keilaw,

    Thank you for sharing the above information with us.

    Could you please let me know which mailer you use for sending emails? We recommend you contact your hosting provider if you’re using WP mail, which is a host mailer, so they can help you better.

    Whereas referring to spam score reports, DMK records are missing on your site. Share this report with your host and ask them to improve it on your end.

    Doing so will resolve your concern regarding unauthenticated emails mark.

    In case your hosting provider can’t help, please let me know.

    Thank you!
    Stay safe & healthy

    Thread Starter Anonymous User 15086720

    (@anonymized-15086720)

    3 years, 6 months ago

    Just to clarify – If my host is Bluehost, they should be able to help me with WP Mail?

    • This reply was modified 3 years, 6 months ago by Anonymous User 15086720.
    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi @keilaw,

    Yes! Most of the hosting providers provide some basic email-sending services.

    Thread Starter Anonymous User 15086720

    (@anonymized-15086720)

    3 years, 6 months ago

    This is resolved. Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi @keilaw,

    Thanks for your confirmation and for reverting to us. 🙂

    Awesome! I’m glad to hear that issue has been resolved!

    Whereas, I hope you’re enjoying the Email Subscribers plugin!

    Could you please do us a BIG favor and give us a 5-star rating on WordPress to help us spread the word and boost our motivation? If you wish, you can also share your support experience.

    It’ll hardly take 2 minutes and will surely make our day

    You can add your review here.

    Thank you in advance 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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