Right key but shows Invalid secret key

  • Resolved fapoo

    (@fapoo)


    3 years, 6 months ago

    Hi, one of my sites is having trouble connecting to stripe. Whether I connect to stripe directly in live mode or enter the key directly in test mode, it will only shows that “Mode: live/test. Invalid secret key. Please check your entry.” when I click the Connection Test. But the same stripe account and test key have no problem in using in my other sites. I have disabled any plugins exclude woocommerce, but the same problem still exist. And I have connected to my server hosting provider. They said that there is no problem connecting from my site to stripe. Could you help me?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    3 years, 6 months ago

    Hi @fapoo

    Connection issues are almost always related to your server not being able to make an outbound connection to the Stripe servers. It’s a host level setting where they need to whitelist the Stripe API.

    We have seen where hosts sometimes limit outbound connections as a security measure. This wouldn’t be a plugin issue.

    Also make sure the security certificate store is updated so the TLS handshake established between your server and Stripe is not rejected.

    Kind Regards,

    Thread Starter fapoo

    (@fapoo)

    3 years, 6 months ago

    Hello, thanks for your reply. I have asked the server provider. They said that there is no problem connecting from my site to stripe. I have updated security certificate before, but it wasn`t working.
    Can I provide my site`s backend for you so you can help me to check it? Or could you tell me how to clean data in datebase so I can reinstall it completely.

    Plugin Author Clayton R

    (@mrclayton)

    3 years, 6 months ago

    Hi @fapoo

    In the API Settings page of the Stripe plugin, there is an option to delete the connection data. You can just use that and then re-connect and try again.

    If it’s still not working, then the issue is most certainly related to your server not being able to make outbound requests to Stripe.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

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