• Resolved jonasdhbollaert

    (@jonasdhbollaert)


    Hello

    When using the search bar, results are being shown (enter IBC for example) and then there is a ‘More’ button on the bottom of the list or when pressing ENTER the page will redirect to the homepage.

    Does anyone know what could be causing this?

    Kind regards

    Jonas

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi Jonas!

    Thank you for reaching out.

    I checked your site and confirmed the issue: when using the search bar, it redirects to the homepage.

    It could be due to various reasons; as a first step, let’s discard a conflict with WooCommerce and your theme or another plugin installed.

    In this case, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then try the search bar again to check if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

    Before proceeding, please make sure that you have a backup of your site and database in place, and if something goes wrong, you can restore your site to a functioning state.

    More about how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Thread Starter jonasdhbollaert

    (@jonasdhbollaert)

    Hi Juan!

    Thank you for the response
    I have tried another Theme and also disabled all plugins except the search plugin.
    Neither of those solved the problem.
    I also tested other search plugins and they all had the same issue.

    Kind regards

    Thread Starter jonasdhbollaert

    (@jonasdhbollaert)

    One thing i noticed today is that when i use the Ivory Search plugin and i enable post type ‘posts’ it will search succesfully (but of course it shows things the customer does not need, but when only enabling products it always redirects to homepage

    Hi @jonasdhbollaert

    I have tried another Theme and also disabled all plugins except the search plugin.
    Neither of those solved the problem.
    I also tested other search plugins and they all had the same issue.

    One thing i noticed today is that when i use the Ivory Search plugin and i enable post type ‘posts’ it will search succesfully (but of course it shows things the customer does not need, but when only enabling products it always redirects to homepage

    Can you please try again by switching to the default Storefront theme and only WooCommerce is enabled? I am suspecting that the search plugins you are using are causing the problem here as you’ve stated.

    If so, you would need to reach out to these search plugins’ developers to check what is causing the issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘WooCommerce Product Search redirects to homepage when pressing enter in search’ is closed to new replies.